Subject Matter Expert Devices (Freelance) – 11 Months – Charleroi
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About the Role
We are seeking a Subject Matter Expert Devices (SME Devices) for a high-impact freelance mission with our client, a leader in digital workplace transformation. This is a full-time, 11-month freelance assignment based in Charleroi, with the potential for renewal. You'll play a pivotal role in shaping, securing, and evolving the device ecosystem for a large-scale enterprise, ensuring that every endpoint is robust, compliant, and future-ready.
Why This Role Matters
As SME Devices, you will be the architect and guardian of the digital workplace, driving the technical vision for smart devices and workstations across a complex, high-stakes environment. Your expertise will directly impact business continuity, security, and user experience for over 1,000 users. The stakes are high: your work will ensure seamless operations, regulatory compliance, and the integration of cutting-edge solutions that keep our client ahead of the curve.
What You'll Be Doing
* Lead the implementation, maintenance, and evolution of technical solutions for workstations (PCs, laptops, VDI) and smart devices (smartphones, tablets).
* Align technical solutions with business needs, ensuring performance, security, and compliance with enterprise standards.
* Guarantee that all designs and deployments adhere to internal security policies and architectural frameworks.
* Deliver expert-level (L3) support, troubleshooting complex incidents and ensuring operational excellence (Keep IT Running).
* Drive the creation, updating, and dissemination of technical documentation, operational instructions, and procedures.
* Monitor and report on technical performance, proactively identifying and resolving issues.
* Stay ahead of the curve with continuous technology watch, integrating relevant innovations into the device landscape.
* Manage asset lifecycle: inventory, end-of-life (EOL) processes, reporting, and KPI tracking.
* Apply security and compliance standards (CIS L1/L2, hardening, exception management) and ensure adherence to ISO 27001 and NIS norms.
* Collaborate in an Agile environment, leveraging Azure DevOps for project delivery.
What We're Looking For
* Proven experience as SME Devices/workstations in large-scale environments (>1,000 users), minimum 3 years.
* Mastery of Modern Management, especially Microsoft Intune (Autopilot, Whiteglove, Compliance policies, Intune policies).
* Deep expertise in endpoint management: PCs (laptops, desktops), VDI, VM, smartphones, and tablets (iOS/Android).
* Strong knowledge of Windows 10/11 and Microsoft 365 suite (Exchange, SharePoint, OneDrive, Teams, Windows Defender, DLP, etc.).
* Experience with Knox and Apple Business Manager (ABM) platforms.
* Advanced support and operations skills: L3 incident management, monitoring, tuning, and operational continuity.
* Solid understanding of Microsoft Cloud security (Defender, Purview, DLP, etc.).
* Familiarity with core network services: DNS, DHCP, VPN.
* Asset management expertise: inventory, lifecycle, reporting, KPI.
* Security and compliance: CIS standards, image hardening, exception management.
* Knowledge of ISO 27001 and NIS standards (nice to have).
* Experience working in Agile methodologies and with Azure DevOps.
Language Proficiency
* French: C2 (CEFR) – Full professional proficiency required.
* English: B2 (CEFR) – Strong working proficiency required.
Other Requirements
* Structured, methodical, and results-oriented mindset with strong prioritization skills.
* Autonomous, transparent, and precise communicator.
* Creative, proactive, and resilient under pressure.
* Strong negotiation skills and ability to present situations from multiple perspectives.
* Valid driver's license and access to a vehicle (site presence in Charleroi required at least 2 days/week; additional days as needed).
* High-trust role: professional reference checks required in line with ISO 27001 standards.
About the Engagement
* Freelance position – 11 months, full-time, with potential for renewal.
* Hybrid work: remote flexibility with mandatory on-site presence in Charleroi (minimum 2 days/week).
* Start date: as soon as possible.
* Join a movement of elite builders, vetted through our VECTOR7 Signal Stack.
Ready to build the future? Upload your CV and join the top 2% of tech builders with RELYzIT Talent.
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