SMA Benelux
Advancing Renewable Energy Across the Benelux
Renewable energy continues to grow in importance throughout the Benelux region, with decentralized solar power playing an increasingly significant role in the energy transition. actively promotes solar energy solutions in Belgium, the Netherlands, and Luxembourg.
As a member of leading industry associations, SMA Benelux is committed to supporting consumers with clear and accessible information about solar energy. The Benelux office also works closely with the company’s headquarters in Germany to optimize SMA inverters specifically for the Benelux market.
Centrally Located in Belgium
The very first SMA inverter was already sold in the Netherlands during the 1990s. Since 2009, SMA Benelux has been based in Mechelen, Belgium, from where its service department supports customers across the entire Benelux region.
Your Challenge
As a Service Back Office Administrator, you are the administrative backbone of our Service Department. You ensure that everything behind the scenes runs smoothly and efficiently — from processing customer requests to scheduling interventions and supporting technicians.
You combine administrative accuracy with a customer-focused mindset and strong organizational skills.
What Will You Do?
Customers & Orders
1. Process customer orders and prepare quotations
2. Respond to customer inquiries via email and electronic channels
3. Follow up and update quotations
4. Handle questions related to deliveries, returns, and complaints
Administration & Support
5. Manage and optimize customer data
6. Create and follow up on service tickets
7. Support customer account management (SMA ID)
8. Coordinate service emails and back-office activities
9. Provide logistical support (stock management, spare parts, tracking)
10. Assist with translations (Dutch/French/English) and automation processes
Profile
What do you bring?
Education & Experience
11. Bachelor’s degree or equivalent through experience
12. Minimum of 3 years’ experience in an administrative role
Skills
13. Good knowledge of MS Office (Excel, Word, Outlook)
14. Experience with SAP and/or Salesforce is a plus
Languages
15. Dutch
16. English
17. French
18. German is a plus
Who are you?
19. ✔️ Accurate and well-structured
20. ✔️ Highly organized and able to work under pressure
21. ✔️ Customer-oriented with strong communication skills
22. ✔️ Independent and responsible
23. ✔️ A team player with a hands-on mentality
Professional Skills
24. Digital collaboration tools
25. Administrative management
Personal Competencies
26. Independence
27. Customer focus
28. Commercial awareness
29. Team collaboration
Offer
What do we offer?
30. 38-hour work week
31. 32 vacation days, including company closure between Christmas and New Year
32. Pension and hospitalization insurance
33. Option to lease a company bicycle
34. A varied role with responsibility
35. Work in an international and dynamic environment
36. Collaboration with a professional and motivated team
37. Opportunities to help improve and optimize processes
How to apply
Interested? Please submit your motivation letter and CV to:
SMA Benelux BV – Human Resources,