Job title: Functional Analyst MS Dynamics Location: Berchem, Belgium Languages: Dutch Contract Duration: ASAP – 31/12/2025 (extendable) Job Description: In the relationship management (XRM) team we are searching for a functional analist who's main objective is implementing, configuring, and supporting Microsoft Dynamics 365 solutions to meet business needs. The key responsibilities include understanding functional and non-functional requirements, translating them into system configurations, providing training, and ensuring the solution aligns with business objectives, encompassing both functional and technical aspects. Overview of tasks: Work with stakeholders and business analists to understand and document business needs and pain points. Design and configure Dynamics 365 solutions using out-of-the-box capabilities and codeless extensibility. This can include customizing the system to meet specific business requirements. Lead the implementation and go-live process, provide end-user training, and offer ongoing support and troubleshooting. Work with technical teams to ensure proper integration and development, and provide functional specifications to development teams. Analyze client processes and identify opportunities for enhancement and improvement using the Dynamics 365 platform. Profile: Deep knowledge of Microsoft Dynamics 365, which could be specialized in areas like Customer Engagement, Field Service, or Business Central. Ability to understand and translate business requirements into technical solutions that deliver a return on investment. Experience with system configuration, customization, and integration, along with an understanding of best practices and methodologies. Excellent communication, problem-solving, and interpersonal skills to effectively collaborate with clients and internal teams. Required experience: 3-5 years relevant experience in MS dynamics analysis and implementation projects Experience in the insurance industry is a nice to have Experience in stakeholder management using stakeholder analysis tools & techniques Experience working in an agile environment and scrum team Certifications in MS Dynamics is a plus