ITSM Consultant – ServiceNow Expert & Transformation LeaderWe are seeking a highly experienced ITSM Strategic Consultant with a strong background in IT Service Management, Agile, DevOps, and ITIL methodologies. You will lead key transformation projects within large-scale organizations, drive ITSM tool implementations and integrations (e.g., ServiceNow, Jira, Microfocus), and support the adoption of modern service management practices.You will work closely with internal stakeholders, technical teams, and external partners to ensure timely and high-quality delivery of infrastructure and service management projects. We’re looking for someone with leadership mindset, strategic thinking, and excellent communication skills, who can take initiative, influence others, and act as a catalyst for change.Your Responsibilities:Define and structure IT services in a clear, business-oriented way (not just applications)Lead and support IT transformation initiatives, ensuring alignment with ITIL and ITSM best practicesAct as the ServiceNow expert within the organization, advising on modules, capabilities, and improvementsCollaborate with different IT and business teams to explain and embed the new service-oriented modelTake initiative in identifying gaps and proposing solutions for IT service managementEducate and align teams around the distinction between IT services and applicationsDrive the adoption of ServiceNow and ITIL-based processes across the organizationContribute to cultural and operational transformation from traditional application delivery to service-based deliveryYour Profile:Proven experience in IT Service Management (ITSM) and ServiceNow, including deep knowledge of its modules and capabilitiesStrong understanding of ITIL practices and frameworksExperience in leading transformation projects within IT organizationsExcellent soft skills: communication, persuasion, and cross-functional collaborationLeadership mindset: you don’t need a title to lead, and you take ownership naturallyAbility to explain complex concepts in a simple, structured, and engaging wayStrategic thinking combined with operational pragmatismAbility to work independently and influence stakeholders at all levelsExperience with DevOps and Agile environments Fluent in English; French or Dutch is a plus