We're Hiring: L3 Application Support (HR Applications)
Location: Braine-l’Alleud, BELGIUM, Hybrid
Long-term freelance mission
Job Description:
We’re looking for a qualified L3 Application Support engineer (HR Applications) to provide ongoing support and focus on ensuring continued L3 support for existing HR applications while also offering expert guidance and consultation on other Business Applications when required
Requirements/Qualifications:
The ideal candidate should have10 years of experience in Service Engineering (L3 Support) with the following qualifications:
* Understanding of end-user devices (desktops, laptops, tablets, smartphones) running Windows OS, Android OS and Apple iPhones/iPads.
* Expert knowledge of Linux server infrastructure, Windows server infrastructure and Active Directory.
* Expert knowledge of Microsoft SQL Server 2016-2022 and IIS based web servers.
* Expert knowledge of networking infrastructure.
* Strong background of cloud technologies and deployment (Azure/AWS).
* Expert knowledge of PKI.
* Proven experience in configuring and supporting: RLDatix - DefenceSuite / OneView (APMS), Creative Information Technology – manageID (AMIS), PNMSoft Sequence
* Experience in human resource (HR) IT applications related to personnel, posts, organizations, identity management and badges
* Expertise in COTS application deployment and support
* Strong analytical, problem-solving, and organizational skills
* The ability to document processes and provide training on tools and best practices.
* Valid NATO SECRET security clearance.
Responsibilities:
* Cloud Configuration (Azure, AWS): Configure CI/CD Pipelines, Manage EntraID Groups and Roles and manage and configure different Cloud components
* End-User Support in relation to the following applications: DefenceSuite, manageID, Sequence where you will provide third-level support for end-user queries, troubleshoot and resolve software issues, ensuring minimal disruption to users, and troubleshoot and resolve software problems, ensuring efficient use of resources and problem resolution.
* Incident Logging and Tracking: Log and track support incidents using the helpdesk ticketing system and ensure all tickets are updated with accurate and detailed information and resolved within the agreed service levels.
* Escalation: Escalate complex issues to vendor support or appropriate teams when necessary, and follow up on escalated issues to ensure timely resolution and user satisfaction.
* Knowledge Base Management: Contribute to the creation and maintenance of a knowledge base, documenting common issues and solutions and share knowledge and best practices with team members to improve overall service quality.
* User Education: Provide users with guidance and training on best practices for using HR Applications and promote self-service tools and resources to empower users and reduce support requests.
* Technical: Control, manage and provide access to restricted areas managed by the business area, ensure proper functionality and security of software and hardware, monitor HR Applications and other software, control and check compliance with security regulations
* Communication and Collaboration: Communicate effectively with users to understand their issues and provide clear instructions and collaborate with IT teams to resolve issues and improve service delivery.
Benefits:
* Competitive renumeration package
* A dynamic, fast-paced environment with continuous growth opportunities
* Work with cutting-edge technologies
UpcoMinds is a dynamic IT company with 28 years of experience that provides end-to-end web and mobile solutions helping businesses to reinvent themselves in the digital world. Our team’s skills and expertise will ensure the holistic digital transformation of any organization, which will considerably improve both business operations and customer’s experience.
Our goal is to always have our end products and services reflect our deep engineering skills and elegant progressive design aesthetic. We fundamentally believe deeply in developing long term strategic partnerships with our clients by exceeding expectations and maintaining a high level of transparency.
Find out more about us at
We commit to promote Inclusion & Diversity by creating a working environment where all employees are treated with dignity and respect and where individual differences are valued. We offer equal opportunity in all aspects of employment.
Our recruitment consultants will go through your Curriculum Vitae as soon as possible and get back to you to discuss the opportunity for which you apply. If you don’t hear from us in the coming ten (10) working days, you may consider that you have not been selected for the particular job.