Role: Customer Success managerLocation: Antwerp (Hybrid working 1 days a week in the office)About Nexa LegalNexa Legal is building an AI assistant for litigation lawyers. We're growing fast and looking for someone who can become the trusted advisor between our product and our clients, someone who listens deeply, understands how lawyers work, and translates AI into practical workflows that genuinely improve their day-to-day.You do not need to be a lawyer.Legal experience is a plus, but what matters most is sharp thinking, curiosity, communication skills, and a strong problem-solving mindset.This is not a "support" role.You'll be at the frontline of AI adoption inside law firms helping clients rethink how they work.About the RoleAs a Customer Success & AI Workflow Consultant, you'll work directly with law firms to help them adopt and get real value from our AI platform.You'll act as a trusted sparring partner for clients: running demos, onboarding teams, improving workflows, identifying opportunities, and helping shape the product as we scale.You'll combine:Customer SuccessConsultingAI workflow thinkingProduct feedbackRelationship management...All in a fast-moving startup environment with lots of ownership and impact.What You'll DoClient Consulting & Relationship ManagementBuild trusted relationships with law firms and legal professionalsListen carefully to customer challenges and operational needsAnalyze workflows and identify opportunities for AI-driven improvementsAct as a long-term sparring partner for clientsOnboarding, Training & AdoptionDeliver onboarding sessions, product demos, workshops, webinars, and trainingsGuide customers hands-on in using the platform effectivelyHelp clients integrate AI into their daily workflowsDrive product adoption and customer success outcomesAI Workflow DesignTranslate customer needs into practical AI solutions within the productThink proactively about workflows, automation, and efficiency gainsIdentify gaps or missing functionality and communicate them clearly to the product teamProvide structured product feedback with context, examples, and prioritizationInternal CollaborationWork closely with product and leadership teamsContribute insights from customer conversations to improve the platformHelp shape scalable Customer Success processes and best practices as the company growsWho We're Looking ForWe're open to different backgrounds, mindset matters more than the "perfect" CV.Early-Career / High-Potential ProfileMaster's-level thinking abilitySharp, curious, and quick to learnExcited by responsibility and ownershipWants to grow fast in a startup environmentEnjoys working with people and solving problemsExperienced Profile (SaaS / AI / Customer Success / Consulting)Experience in SaaS Customer Success, Consulting, or AI-related rolesUnderstands onboarding, adoption, customer journeys, and value deliveryComfortable in a product-led SaaS environmentEnjoys being hands-on with customersCan quickly turn client needs into:Concrete AI solutionsValuable product feedbackInterested in helping build and scale Customer Success as the company growsMust-HavesFluent in DutchStrong analytical and structured thinkingExcellent communication skillsComfortable with client interaction and presenting to groupsAffinity with technology and AISolution-oriented mindsetOwnership mentalityComfortable in a fast-moving startup environmentNice-to-HavesExperience with SaaS, AI, or B2B softwareExperience with onboarding, training, or consultingInterest in legal tech or legal workflowsCulture FitWe're looking for people who are:Smart, curious, and low egoPositive and energeticComfortable with change and ambiguityHands-on and proactiveExcited to build, improve, and growWhy Join Nexa Legal?Work on real AI products with real impactJoin early and grow fast with the companyHigh ownership and direct influenceWork closely with founders and product teamsHelp shape how AI gets adopted in a traditional industryNo layers, no politics, just smart people building ambitious things