Location: Ghent, hybrid working model
Language requirements: Business professional fluency in Dutch, with strong English proficiency for internal communication.
Ready to drive real impact in B2B SaaS?
Lightspeed is not just another SaaS company we’re building the platform that powers the future of hospitality. Our mission? Help ambitious brands scale faster, work smarter, and grow stronger through tech.
We’re growing - fast.
We’re looking for sharp SaaS Account Managers who know how to turn customer success into serious business impact.
You’ll own a portfolio of growth-ready accounts in the Benelux market, spot revenue opportunities before they hit the radar, and lead data-backed account strategies that boost retention, drive expansion, and increase product adoption. You’ll work closely with C-level decision makers, align with internal stakeholders, and play a key role in our customers' success stories.
If you thrive in fast-moving environments, think in outcomes, and love turning relationships into results we should talk.
What You’ll Do
1. Portfolio growth: Manage, retain, and grow a portfolio of existing Dutch-speaking clients, primarily in the Benelux market
2. Customer success meets revenue: Drive value and expansion through upsell, cross-sell, and renewals, always with the customer's goals in mind
3. Data-first mindset: Use CRM and analytics tools like Salesforce, Looker, and ChurnZero to identify opportunities and track client engagement
4. Cross-functional collaboration: Serve as the voice of the customer across Product, Implementation, Support, and Marketing teams.
What You Bring
5. 3+ years of experience in account management, customer success, consultative B2B sales & relevant experience in the hospitality sector or as an entrepreneur
6. Strong relationship-building and communication skills with stakeholders at all levels, including executives
7. Proven track record of driving revenue growth within existing accounts (upselling, expansion, renewals, churn reduction)
8. Analytical mindset with experience working with CRM, BI, and customer engagement tools
9. Proactive, organized, and able to prioritize in a fast-paced environment
10. Languages: Professional fluency in Dutch &strong English skills for internal collaboration
What’s in it for you?
Come live the Lightspeed experience...
11. Unlock your potential with our growth program, paving the way for promotions and career advancement
12. Genuine career opportunities in a company that’s creating new jobs every day
13. Work in a team big enough for growth but lean enough to make a real impact
… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:
14. Company car & charging card
15. Lightspeed equity scheme – we are all owners
16. Health & Wellness Credit – expense up to €400/year toward gym memberships, yoga, a bike, or anything that supports your wellbeing
17. Mental Health Support – through Modern Health App (meditation, coaching, counseling)
18. People Experience – work remotely from almost anywhere in the world for up to 60 days/year
19. LinkedIn Learning access and your own career GPS to grow your skills and career
20. Volunteer time off – give back to the community with paid volunteer days
21. Transit benefit – whether you bike or take public transport to our Ghent office
22. Regular breakfast/lunches, drinks & snacks in the Ghent office