Doctors of the World Belgium is an international medical development NGO and part of an international network. We provide medical assistance to vulnerable groups in Belgium and the rest of the world.
We aim for universal health coverage where every person has access to care, without barriers (financial, cultural, geographical, etc.). To achieve our mission, we rely on three pillars:
* Care: giving people real access to care.
* Change: we want to change things in the long term, not just help.
* Witness: we do not remain silent. Thanks to our experience and our presence on the ground, we challenge the authorities (local, regional and (inter)national) with facts, figures and realities.
Our projects follow a set of values that are common to our entire organisation: Social Justice, Empowerment, Independence, Commitment, Balance.
Context
The Humanitarian Hub is a consortium of NGOs currently led by Médecins du Monde, the Belgian Red Cross, and the Citizen Platform for Refugee Support. The project was launched in September 2017 to address the growing needs of migrants in particularly vulnerable situations. Each organisation pursues complementary objectives to meet the needs of people experiencing homelessness in Brussels, providing them with access to essential multidisciplinary services, tailored support, and guidance.
Essential
* At least 2 years’ experience in crowd management and/or cultural mediation.
* Fluency in Pashto, Dari, Farsi and English or French.
Plus
* Experience in the humanitarian sector with an NGO.
* Fixed‑term contract of 6 months, full‑time (100% – 39h/week).
* For a full‑time position (100%, 39h/week): a gross salary of €3.143,57 for 2 years of experience; a gross salary of €3.206,76 for 4 years of experience; Relevant experience recognized.
* Meal vouchers (€8, of which €1.09 paid by the employee and €6.91 by the employer) – Hospitalisation insurance – 100% reimbursement of public transport costs.
* Leave (pro rata): 20 legal days + 6 RTT days + 4 extra‑legal days between Christmas and New Year.
* Job location: Brussels, Humanitarian HUB.
Responsibilities
* Ensure that the crowd management system is in place and ticket distribution runs smoothly.
* Organise and manage the flow and movement of beneficiaries in collaboration with departments and coordinators (including opening times, meal queue organisation, closing times).
* Provide front‑line reception, information and guidance to Hub users; observe and monitor access routes.
* Implement and enforce all safety and security rules and protocols within the Hub.
* Facilitate relations between beneficiaries and Hub departments:
o Provide quality and culturally sensitive interpretation (trialogue) and support intercultural awareness, sensitivity and clarity of communication.
o Act as a cultural broker to address socio‑cultural differences, identify and report barriers to fair and equal access.
o Provide information on the healthcare system and other support services (shelter, food, transport, legal support) to foster empowerment and autonomy.
* As a member of the HUB’s security team:
o Inform Manager of potential tensions and help de‑escalate.
o Alert Manager or coordination team to threats to personal safety or incidents.
o Ensure framework understood by teams and beneficiaries.
o Conduct regular rounds of premises during the working day.
o Be aware of triggers of potential incidents and crowd movements to prevent/mitigate.
o Identify risk areas and danger zones, inform staff and public of potential threats (access, cycle paths, passageways, games room, reception).
o Understand prevention measures and signage.
o Ensure correct use of premises and equipment for risk prevention.
o Enter safety incidents into monitoring and analysis tools.
o Participate in Hub data collection (admissions and ticket distribution).
o Participate as first response team during evacuations in accordance with protocols.
o Inform Manager/General Coordinator of external visitors.
o Deputise for Manager as requested.
o Perform other tasks related to Hub services as requested by Manager or Coordinator.
Doctors of the World do not ask for any financial participation in the recruitment process.
Médecins du Monde is committed to people with disabilities and fights against all forms of discrimination. We would like to inform you that your personal details are computerised and will be treated as confidential. In the context of this application, your data will be kept for a period of 6 months. Only persons authorised by our General Confidentiality Charter may access your data for strictly internal purposes.
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