Job Description
We are seeking a highly skilled IT Technician to join our team in providing Level 2 deskside support for one of our customers.
Responsibilities
* Installations, Moves, Adds, Changes, and Decommissioning (IMACD)
* Standard Software and OS support (Windows 10 & 11)
* Hardware break/fix services, including OEM warranty management
* VPN support and troubleshooting
* Device staging via Autopilot (Lenovo Cloud/Intune), PXE config, or USB stick
* PC Asset and Configuration Management process support
* ServiceNow database management integrated with SCCM
* Support for end-user devices (PCs, workstations, printers, mobility)
* Ricoh toner and waste bottle management (pickup, sorting, and storage)
* Onboarding and offboarding support for end users
Requirements
* 5+ years of experience as an IT Technician (preferably in MSP or multi-client environments)
* Strong experience with MS 365 administration
* Proficient in desktop OS (Windows 10 & 11)
* Active Directory expertise
* Fluent in French, English, and Dutch
* Excellent interpersonal, problem-solving, and customer service skills
* Able to work autonomously and take initiative without onsite supervision
* Familiarity with key hardware and platforms: Android, Microsoft, Apple, Lenovo, Cisco
About the Role
This is a fixed-term contract role, renewable based on performance and business needs.
The successful candidate will be working in a dynamic, operational setting where system uptime is critical.
They will be responsible for managing tickets through to resolution based on priority levels and in line with the customer's defined SLAs.