As a Customer Service Representative your responsibilities are:
* Serve as the main contact for customers, managing orders, deliveries, and inquiries,
* Monitor and follow up on outstanding orders, backorders, and shipment documentation,
* Collaborate with Sales, Logistics, Marketing, and Credit teams to resolve issues and support customers,
* Handle service complaints, provide updates, and issue commercial compensations when needed,
* Prepare reports, support team members, and help train newly hired CSRs.
A successful Customer Service Representative should have:
* Strong communication skills in English and French,
* A customer‑focused mindset,
* Experience working with Middle Eastern, Mediterranean, or African markets is an asset,
* Ability to manage orders in an ERP system (SAP is a plus),
* Analytical thinking with the ability to interpret reports and forecasts,
* Solid understanding of logistics, supply chain, and OTC processes,
* Organized, detail‑oriented, resilient under pressure, and effective in a team.
Key benefits of the role include:
* Competitive compensation package with performance‑based annual bonus,
* Flexible, hybrid work environment that supports work-life balance,
* Strong learning and development opportunities through internal training programs,
* Inclusive, collaborative culture with clear paths for career growth.