Responsibilities
About The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.
About the team: This Customer Success Manager will be responsible for partnering with external clients such as ISVs and merchants, to better improve their experience in working with TikTok Shop. They will be responsible for understanding the TikTok Shop platform ecosystem, and continue to design integration solutions for varying business scenarios.
* Responsible for partnering with account management in onboarding strategic partners in collaboration with product and operation stakeholders.
* Be the trusted technical advisor to partners. Guide partners in discovery, design and implementation to integrate systems with the platform.
* Provide expert advice based on industry best practices, integration patterns and product knowledge of the platform and target platform.
* Align partners, technology partners, and system integrators to implement successful integrations at macro and micro design phases. Ensures adherence to integration standards, policies and governance.
* Collaborate with clients, technical support and engineering teams in customer issue diagnosis and resolution.
* Gather learnings and market feedback. Provide market insight to guide product roadmap. Scale best practices to achieve long-term success.
* Fluent in English reading and writing, excellent reading and writing communication skills in Portuguese.
Qualifications
Minimum Qualifications
* 3+ years of experience with technical account management, pre-sales engineering, solution architecture, customer success management or other technical sales roles for large enterprises.
* Hands on experience with Salesforce Commerce Cloud or Shopify or Netsuite or other OMS platforms.
* Exceptional communication and presentation skills with demonstrated ability to present and influence effectively at all levels of the organization, including engineers, executive and C-level.
* Strong grasp of commerce ecosystem and architecture. Expert level knowledge of system integration. Familiar with integration patterns, best practices, prevalent integration products and technology stacks.
* Aptitude for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features.
* Exceptional attention to detail and organization.
Preferred Qualifications
* Love content and enjoy shopping.
* Experience in e-commerce merchandising platforms, seller onboarding tools, or buyer-seller matchmaking systems.
* Experience with REST-ful, SOAP APIs a plus.
About ByteDance Brazil
ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at
#J-18808-Ljbffr