About Akkodis
Akkodis, is a global leader in the engineering and R&D market that is leveraging the power of connected data to accelerate innovation and digital transformation. With a shared passion for technology and talent, 50,000 engineers and digital experts deliver deep cross-sector expertise in 30 countries across North America, EMEA and APAC. Akkodis offers broad industry experience, and strong know-how in key technology sectors such as mobility, software & technology services, robotics, testing, simulations, data security, AI & data analytics. The combined IT and engineering expertise brings a unique end-to-end solution offering, with four service lines – Consulting, Solutions, Talents and Academy – to support clients in rethinking their product development and business processes, improve productivity, minimize time to market and shape a smarter and more sustainable tomorrow.
Akkodis is part of the Adecco Group. Our Webstite : www.akkodis.com
About the Role
The role involves providing operational support for the Veeva Quality Vault system, ensuring system stability and performance while collaborating with cross-functional teams.
Responsibilities
* Operational Support: Provide 1st Level support for the Veeva Quality Vault system, ensuring system stability and performance.
* Issue Resolution: Troubleshoot and resolve system issues, collaborating with cross-functional teams as necessary.
* System Maintenance: Assist in system updates, and maintenance tasks to support business needs.
* User Support: Offer guidance and support to end-users, addressing queries.
* Documentation: Maintain comprehensive documentation of system processes, configurations, and support activities.
* Continuous Improvement: Introduce continuous improvement initiatives and/or Innovative Technologies in collaboration with Akkodis Sr. Content & Data Management Consultant.
Qualifications
* First experience in IT service management and support, preferably within the pharmaceutical or healthcare industry.
Required Skills
* Technical Skills: Familiarity with/Interest in Veeva Vault Quality systems and understanding of GxP compliance requirements.
* Communication: Strong verbal and written communication skills to effectively interact with stakeholders at all levels.
* Problem-Solving: Demonstrated ability to analyse issues, identify solutions, and implement changes efficiently and within agreed time.
* First experience with configuring/supporting/implementing software solutions, ideally content management software or experience in the Life Sciences industry with exposure to Quality Management and an affinity to technology.
* First experience in working in a Consulting or Customer facing role, managing customer expectations is a plus.
* Excellent verbal and written communication skills in English (mandatory), French and Dutch (plus).
* Ability to work independently with clients, comprehend and translate business requirements, and create corresponding solution designs.
* Experience supporting ITIL-based service models with clear escalation paths.
* Familiarity with tools such as Microsoft Teams, SRM (Service Request Management).
* Strong interest in data management solutions, systems and interfaces (API).
* Agile and hands-on.
* Team player.
Recommended Degrees:
* Life Sciences or Quality-Focused Fields: These provide strong domain knowledge for regulated environments (GxP, GMP, compliance, etc.).
Bachelor’s or Master’s in:
* Pharmaceutical Sciences
* Biotechnology
* Biomedical Science
Information Technology / Computer Science: Essential for understanding systems architecture, interfaces, user support, and configuration.
Bachelor’s or Master’s in:
* Information Systems
* Computer Science
* Software Engineering
* Information Technology Management
Engineering Disciplines (with relevance to healthcare/IT): Combines structured thinking, process design, and system support.
* Industrial Engineering
* Systems Engineering
* Biomedical Engineering
Hybrid or Interdisciplinary Degrees:
* Health Informatics
* Bioinformatics
* Business Information Systems
* Digital Health Technologies
Certifications (Recommended):
* Veeva Vault Administrator or Specialist Certifications
* ITIL Foundation or Practitioner
* GxP Compliance Training
* CSV (Computer System Validation)
* Agile or Scrum Master Certification (for teams working in agile service delivery models)