It's more than a job In this IT role, you will manage, develop, and support the technology infrastructure that powers KuehneNagel's global systems and operations. This contribution is vital to making both special and ordinary moments in the lives of people a reality. In fact, your work enables our teams to deliver fresh fruit, time-sensitive healthcare products and much more to people all around the world. Working in IT at KuehneNagel contributes to more than we imagine. ? As a IT Specialist Local Support, you will be the go-to person for local IT needs, managing and maintaining hardware and software while actively participating in various projects. You will play a key role in ensuring business continuity and supporting business initiatives by collaborating closely with different units. How you create impact 2nd Level IT Support: Efficiently resolving IT helpdesk tickets and providing technical assistance to users. Hardware and Software Administration: Installing, maintaining, and managing KuehneNagel laptops, desktops, printers, servers, and all associated hardware. Business Collaboration: Working closely with Business Units to support business initiatives and ensure seamless IT integration. Business Continuity: Ensuring data availability and safeguarding business continuity in our ICT environment. Process Optimization: Defining, optimizing, and continuously improving IT processes for better efficiency and effectiveness. Documentation: Maintaining accurate documentation of all IT activities and procedures. Project Management: Actively participating in business projects and collaborating with Business and Functional Units, corporate IT, and BeNeLux IT. What we would like you to bring Educational Background: Bachelor's degree in IT or equivalent work experience. Technical Expertise: Solid knowledge of PC and Server Operating Systems. Experience in IT Support: Previous experience in 2nd level IT support is beneficial. IT Standards and Networking: Familiarity with business processes, IT standards (e.g., ITIL), and networking technologies. Programming Skills: Basic programming knowledge is an advantage. Analytical Skills: Strong technical understanding, logical thinking, and a structured approach to problem-solving. Communication Skills: Excellent communication skills with fluency in English (Dutch or French is a plus). Customer Focus: Strong commitment to delivering high-quality support and customer satisfaction. Certifications: ITIL certification is a plus but not mandatory. What's in it for you At KuehneNagel, you're not just starting a new job - you're joining a global leader in logistics where your work has real impact. We offer a supportive and inclusive culture that values collaboration, innovation, and personal growth. You'll thrive in an international environment that encourages continuous learning and career development. With us, you'll experience a dynamic workplace where your ideas are heard, your contributions are valued, and your potential is nurtured. Join us and be part of a company that moves the world - by land, sea, and air. Your shapes our future. Who we are Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At KuehneNagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine. We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid. Kuehne Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.