JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Carfleet coordinator EMEA Corporate Accounts – Work Dynamics EMEA You are responsible for the operational management of car fleet services in Belgium and The Netherlands which are in your scope. You are managing Fleet Management companies and are handling driver escalations. You are administrating related operational activities in JLL as well as in the Client systems and are working in contact with many Client services (BU’s, Finance, HR) as well as with the JLL Car Fleet Regional Team. Ensure no outages on contractual performance metrics. Key Responsibilities Essential Duties and Responsibilities General Driver communication Answering to emails to guide drivers to follow correct processes and resolve any issues they present. You are acting as an escalation point in case leasing companies are not performing well. Informing drivers on proper communication channels. Contributing to keep driver information communication platforms up to date Vendor Management Provide timeline and documented feedback to leasing companies about performance. Have regular vendor management meetings to discuss and improve quality of service. Car Ordering & reallocation Manage New Starter car requests – Liaise with lease companies to ensure spare cars are reallocated before hire cars are ordered. Instruct leasing companies when to invite drivers to order new car Manage and arrange correct approvals of new car orders Manage new car changeover (work with vendors to return old cars in line with new deliveries) Financial & Purchasing: Generate PO requests as required Monitor Invoices / Request GRs / Manage PO changes / Resolve GR-IR queries / Work with leasing companies & the Client to resolve payment issues Support invoice documentation Support specific client reporting Manage toll administration reports Fines Management Insurance Update the Motor insurance database to reflect changes in the fleet Provide Fleet data as required by the Client to assist in the Insurance renewal process Connecting with insurance company to capture any driver change (stopping/starting insurance cards/requesting insurance report) Lease Accounting Compliance Ensure database is kept up to date, for driver changes / lease terminations. Key Performance Measures Zero driver complaints Timely Purchase Orders raised Invoices paid on-time On-target annual driver Satisfaction Survey result Saving delivery according to target figures Skills Customer experience focused Communicative Pro-active Organized approach in dealing with large operational fleet sizes. Client and Relationship Management Skills Positive and independent can-do approach Competencies Very good Dutch and English language skills (both spoken and written on professional level) French language skills are a plus. Microsoft O365 skilled Experience 3 years’ experience in customer service-related & administrative environment, ideally in car fleet management sector. Working in multi-national environment. Qualifications University degree, similar degree in either business administration or economics or equivalent experience What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Apply today! Note: This job description is intended to provide a general overview of the requirements and responsibilities of the Facilities Coordinator role within Workplace Management. Duties may volve and change as per business needs. Location: On-site –Diegem, BEL If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! 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