Responsibilities
Customer Centricity:
* Be the trusted Technical Delivery Lead and advisor to large enterprise customers in the region. Engage at Senior/Executive level to understand customers’ overall Business and IT priorities, success measures, and challenges for adoption of Microsoft Azure Infrastructure services. Develop relationships with key customer IT decision makers who drive long-term cloud adoption within their company.
* Identify resolutions to technical blockers by leveraging subject matter expertise and use internal Microsoft processes for escalations to support and engineering. Act as the voice of the customer by driving new feedback into engineering, insights on usage and application patterns, and help accelerate solution delivery through Architectural Reviews, Proof of Concepts/MVP applications, environment setup, and code collaboration with customers.
Business Impact:
* Drive growth in Consumption (Cloud & Unified Enhanced Solutions) by developing new opportunities that enable Customer Success business results—helping customers derive value from their Microsoft investments and enabling local teams to execute programmatic motions.
* Enable adoption, delivery oversight, and escalation support for Cloud Adoption Factory engagements across all countries in the region.
Technical Leadership:
* Drive technical thought leadership and apply new learnings to support customer and internal team skilling. Stay current with the latest Azure, AI, and Fabric capabilities, as well as cloud application patterns related to data platforms, data lakehouse, data warehousing, ETL, and machine learning.
* Role model technical leadership for the country Customer Solution Architects (CSAs) on all things related to migrating and modernizing estate, including milestone portfolio execution, supporting local teams on customer projects, ensuring healthy growth of ACR and Enhanced solutions, meeting Factory adoption targets, and fostering best practices.
Qualifications
Required Qualifications (RQs):
* Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND proven experience in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, software development/support, architecture, or consulting.
* OR equivalent experience.
Preferred Qualifications (PQs):
* Bachelor's Degree in relevant fields AND several years of experience in cloud/infrastructure technologies or a Master’s Degree with fewer years of experience.
* Technical certifications in Cloud (e.g., Azure, AWS, Google) and enterprise-scale technical experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology management.
* Proficiency in Infra Migration, Data Migration & Modernization, App Modernization, and Security technologies as listed.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration without regard to various protected characteristics. If you need assistance or a reasonable accommodation due to a disability during the application or recruiting process, please send a request via the Accommodation request form.
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