Job description Are you a born problem solver with a passion for customer satisfaction? Do you want to work in an international environment where no day is the same? Then we have the perfect challenge for you! At Volvo, they are looking for an enthusiastic customer service representative to join their team and contribute to their mission of getting vehicles back on the road quickly and efficiently. Your duties: - Provide first line support for international breakdowns: Wherever our customers are in Europe, you will be there to help them and address their concerns. - Maintain regular contact with dealers and customers: So that everyone is always informed about the progress of repairs. - Working together in a dedicated team: You will be part of a team that is committed 24/7 to providing our customers with the best possible support. Profiel -Bachelor thinking level. - Fluent in English, Czech & another Eastern language (minimum B2 level). - Driving license B: You must be able to come to the company independently. - You will work in a full-time system: early, late, day, night and weekend work - You will have initial experience in customer service. Aanbod Fixed contract fixed term (no interim contract, yes Volvo Contract). - Working hours: 7.5 hours per day, 37.5 hours per week. - Full time schedule with rotation of weekends and night shifts every 6 to 8 weeks. - Work from home policy: 50% after training period. - Vacation days: 20 days. - Competitive salary supplemented with fringe benefits: *Meal-time vouchers. *Shift premium *Company restaurant at democratic prices. *Phone Laptop *Eco cheques - Housing upon relocation for 1 month. - Application process: *Interview with recruiter Adecco (screening). *Teams interview with Volvo recruiter. *Interview with department (language check). *Teams interview with team manager *Salary proposal