It support specialist

We are looking for an IT Support Specialist for a key client based in Brussels, Belgium.

🔎 Main Responsibilities

• Provide first and second-line IT support (remote and on-site)
• Manage incidents, requests and problem tickets through dedicated ticketing systems
• Perform incident analysis and troubleshooting to maximize first-call resolution
• Support workstation installation, configuration and reconfiguration activities
• Assist users with hardware, software and application-related issues
• Document operational procedures and maintain technical knowledge base content
• Participate in application testing and administration activities
• Collaborate with infrastructure, system administration and database teams
• Ensure high-quality user support within IT service management environments

🧩 Requirements

• Minimum 3 years of relevant professional experience in IT Support/Service Desk environments
• Strong knowledge of Microsoft Office applications and Windows environments
• Experience supporting end-user devices, including desktops, laptops and mobile platforms
• Familiarity with core mobile applications and workplace technologies
• ITIL V4 Foundation certification (or willingness to obtain it shortly)
• Ability to clearly explain technical issues and solutions to both technical and non-technical users
• Customer-oriented mindset with a strong focus on service quality
• Motivated, proactive and solution-oriented attitude
• Experience with VIP customers is a strong plus

🌍 Languages & Location

• Fluency in English AND French, with the ability to provide detailed technical explanations and user guidance
• Brussels, Belgium (On-site)

🚀 Ready to take your career to the next level and join an international and dynamic environment? Apply now! 🌟