POfficial Distributor for bVolvo Construction Equipment /b, Volvo Penta and Volvo Trucks Bus, bSMT /b offers a wide range of products in more than twenty countries of bNorth, West Central Africa /b, Belgium, the Netherlands and GB. /p pWe operate an outstanding own sales and service network which excels in operational agility and entrepreneurial spirit. By engaging in partnerships with our customers, we create value delivering state-of-the-art services and products. Our ambition in both territory coverage and product portfolio is a strong commitment to support our customer's growth. /p pIn order to support the growth of our bAftersales Department /b, we are currently looking for a bBusiness Analyst /bto join our bHQ Team /b in bBrussels /b. /p pIf you are passionate about bAfrica /band bBusiness Transformation /b, this position is for you ! /pbrpAs a bBusiness Analyst - Aftersales /b at SMT, you will play a central role in the bcontinuous improvement /b of our Business Applications and Business Processes. Your positioning in the company allows you to be a key player of our bDigital Transformation /b. You're responsible for bproviding practical solutions /b that the business can implement when experiencing challenges with systems. /p ul libInformation Gathering: /bconduct interviews, organize meetings, and workshops to collect all necessary information ; /li libNeeds Analysis: /bcollaborate with internal departments to identify business needs and user requirements related to our bAftersales IT systems /b; /li libDocumentation : /bmaintain business models, functional designs, and system documentation ; /li libProcess Analysis /b: Describe, analyze, and evaluate bottlenecks as well as opportunities for improvement in our bAftersales operational processes /b ; /li libProcess Modelling /b: Use modelling techniques to map and optimize Aftersales processes ; /li libDevelop Write functional specifications /b : Develop business analyses, detect opportunities, and translate them into functional specifications and user stories for IT development ; /li libPowerBI reports /b: qualify requirements, propose solutions, test solutions and implement them ; /li libProject Management /b: Actively participate in project management, monitor progress, coordinate actions with project teams and project managers, while respecting deadlines and budgets ; /li libMonitoring Developments /b: Stay constantly informed of the latest trends and developments in the field of IT and process analysis. /li /ulbrul liYou hold a Bachelor or Master Degree in Business Administration, Information Technology, Computer Science, or a related field ; /li liYou already have ab minimum of 5 years' professional experience /b as a Business Analyst, consultant, or in a similar role, ideally in the services sector ; /li liYou are fluent in bFrench and English languages /b, both written and spoken ; /li liYou have strong knowledge of bprocess modelling techniques /b (BPM, UML, etc.) ; /li liYou have previous experience with bAgile methodology /b, experience in Scrum is a plus ; /li liFamiliarity with bbusiness analysis tools /b (e.g., Excel, Power BI, SQL) is preferred ; /li liYou have bexcellent communication skills /b (both technical and non-technical) ; /li liYou are organized, methodical, and able to meet deadlines while keeping an eye on details. /li /ulbrul liA salary in line with your experience and achievement as well as other benefits (Car, group insurance, hospitalization insurance, representation allowances,…) ; /li liA real opportunity to enhance your experience and develop your skills ; /li liA function with an international influence that combines autonomy and initiative ; /li liA framework with a human dimension and a dynamic corporate culture, energetic and ambitious, where team spirit, customer satisfaction, flexibility and the quality of the services are recognized as its main values. /li /ulbrMaîtrise des outils, Business Needs, Attention to detail, Aftersales, Modélisation, Use ICT systems, Business analysis, Power BI Reports, Analysis Tools, Business, Process Analysis, SMT, Administration, Process Management, Current Trends, Projects, Développement, Proposing Solutions, UML, Development, Design, Coordination, Scrum, Attentif, Service Industry, Organization Skills, Meet Deadlines, Analyse commerciale, Rapport, Agile Methods, Budget, Business, Recueil des besoins, Informatique, Methodical approach, Processus de vente, MS Excel, Français, Functional Design, Documentation, SMT, Gestion de process, Entretien, Progress monitoring, Communication, Budget, Business Modeling, Practical Solutions, Monitoring, SQL, Process Modelling, Communication, SQL, Aftersales, MS Excel, Process Modelling, Workshops, Project Management, User Requirements, Scrum, Méthodologie, Business Process, User Story, Computer science, Power BI, Needs AnalysisbrpJBRP1_BE /p