Salesforce Functional AnalystWe are seeking a Salesforce Functional Analyst to support a client in the energy and utilities sector as part of a major CRM transformation programme. As the company centralizes customer engagement and sales processes onto Salesforce, freelance consultants are being brought in to bridge functional needs between business units and technical teams.The role involves gathering requirements, writing user stories, performing functional analysis, supporting testing activities, and aligning with both business stakeholders and development teams to ensure effective implementation of Salesforce capabilities across sales and service processes.The selected consultant will join an agile product team and contribute to continuous improvements in customer relationship management, sales workflows, and service excellence.ResponsibilitiesFacilitate workshops with business users to gather and document functional requirementsTranslate requirements into detailed user stories and functional specificationsSupport the configuration and implementation of Salesforce Sales and/or Service CloudValidate developments through functional testing and assist with UAT coordinationAct as a liaison between business stakeholders and Salesforce developers/architectsAssist with user training, documentation, and change management activitiesProfile5+ years’ experience in functional analysis rolesSolid knowledge of SalesforceExperience translating business needs into functional deliverablesAdditional DetailsSENIORITY: Mid-levelSTART DATE: ASAPLOCATION: Brussels (Hybrid possible)HOURS PER WEEK: 40LANGUAGES: English + French or Dutch