You will be part of a dynamic team providing technical support for engine maintenance within the shop. Your responsibilities include ensuring engine workscope appropriate translation, execution and follow up within the shop. You will act as the first technical point of contact between different teams (operations, engine owners and OEM product support).
You have two main tasks: Workscoping and Technical Support. In Workscoping, you will analyze initial workscope and engine in-bound configuration, convert workscope into instructions for the shop via ERP and workscope revisions and make final workscopes for customer validation. You will also use information provided by the operations department to propose workscope evolutions during the shop visit and prepare a motivated request for OEM authorization to avoid workscope expansion and/or parts replacement.
In Technical Support, you will prepare technical reports and studies for the customer, provide technical support to the operations department, provide technical support to the Engine Owner and CFM Fleet Technical Manager for communication with the end customer, make informed decisions on technical topics for operations, contribute to experience feedback and best practices activities to obtain expanded criteria and/or new repairs, lead trouble shootings and determine actions for engines on the test bench or in the shop and support the quality department technically during quality surveys.