Nexeo Belgium
is a consulting company supporting clients in the banking, finance, insurance, and public sectors throughout their transformation projects.
We are currently looking for a
CCE-E IT Risk & Operations Manager
to join a
Channels and Customer Experience (Enterprises) team
.
Mission Context
The
CCE-E teams
manage digital channels for the
Enterprise customer segment
. The mission is to define the
digital vision
and implement the related roadmap to make banking easier for enterprise clients.
You will work in an
agile environment
, collaborating closely with product experts, process teams, and control functions across
multi-disciplinary squads
responsible for developing and maintaining all digital channels.
Your Responsibilities
Asset & Service Management
* Maintain up-to-date referentials and ensure consistent update processes across the Tribe
* Ensure applications are well maintained and services properly described, enabling squads to focus on delivering
customer value
Incident & Problem Management
* Oversee incident management and restore operations with minimal impact
* Participate in crisis calls, communicate via digital channels, perform root cause analysis, follow up on corrective actions, and report progress to stakeholders
Continuity Management
* Develop and test
disaster recovery scenarios
* Participate in annual organization-wide disaster recovery exercises
Risks & Security Management
* Collaborate with Security teams on
risk management
and
application security/vulnerability management
* Ensure timely resolution of security threats and compliance with audit recommendations
* Support operational efficiency and cybersecurity initiatives
Your Profile
Languages
* English
– Mandatory
* French and/or Dutch
– Good communication skills
Education
* Master's degree or equivalent experience
Experience & Technical Skills
Mandatory
* Minimum
5 years of relevant experience
in IT risk, operations, and digital security
* Proficiency in
Excel, PowerPoint
, and tools such as
Archer
or
ServiceNow
* Strong knowledge of
process, risk, and asset management
Preferred
* Experience in
reporting management
* Proven experience in a
corporate IT tribe environment
* Familiarity with
Agile methodologies
and cross-functional collaboration
Soft Skills
* Passionate about
digital security and process improvement
* Excellent
negotiation, stakeholder management, and communication skills
* Analytical mindset and strong
problem-solving skills
* Organized, structured, and calm under
time pressure
* Ability to collaborate effectively with
cross-functional teams
Work Setup
* Hybrid
: 50% on-site, 50% remote
Why Join Us
Join
Nexeo Belgium
and contribute to high-impact
digital channel operations and IT risk management projects
for a leading financial organization. Work in a collaborative, international environment while supporting
customer-centric digital innovation
.