Deadline Date: Friday 20 February 2026
Requirement: IT Change Manager
Location: Mons, BE
Full Time On-Site: Yes
Time On-Site: 100%
Total Scope of the request (hours): 1150
Required Start Date: 6 April 2026
End Contract Date: 31 December 2026
Required Security Clearance: NATO SECRET
Duties & Role:
Risk management
* Carries out risk management activities within a specific function, technical area or project of medium complexity.
* Identifies risks and vulnerabilities, assesses their impact and probability, develops mitigation strategies and reports to the business.
* Involves specialists and domain experts as necessary.
Requirements definition and management
* Uses standard techniques to elicit, specify, and document requirements for simple subject areas with clearly-defined boundaries.
* Assists in the definition and management of requirements.
* Assists in the creation of a requirements baseline.
* Assists in investigating and applying authorised changes.
Configuration management
* Proposes and agrees the configuration items (CIs) to be uniquely identified with naming conventions.
* Puts in place operational processes for secure configuration, classification and management of CIs, and for verifying and auditing configuration records.
* Develops, configures and maintains tools (including automation) to identify, track, log and maintain accurate, complete and current information.
* Reports on the status of configuration management.
* Identifies problems and issues and recommend corrective actions.
Change control
* Assesses, analyses, develops, documents and implements changes based on requests for change.
* Ensures that operational processes are in place for effective change control.
* Develops, configures and maintains tools to manage and report on the lifecycle of change requests.
* Identifies problems and issues and recommend corrective actions.
Software Development Life Cycle
* Summarizes the overall process for developing new software for the company product line.
* Differentiates respective roles and responsibilities of software engineering and other functions.
* Identifies common issues and considerations for bringing a new product to marketplace.
* Describes major phases, checkpoints and deliverables.
* Clarifies the similarities and differences among life cycles; easily labels and describe each phase.
* Explains the basic concepts of a structured approach to application development.
* Describes associated standards, procedures and guidelines for the system development life cycle.
* Highlights the major phases, activities, checkpoints and deliverables in the system life cycle.
IT Service Change Management
* Provides status reports for implemented IT service changes to senior management.
* Implements routine changes in a live IT service environment.
* Generates schedule and time estimates for IT service changes.
* Participates in analyzing the risks, costs and benefits of proposed IT service changes.
* Documents the procedures and changes made in IT service.
Data Analysis:
* Collect, analyse, and interpret quantitative and qualitative data to assess the impact of change initiatives across the organization.
* Define and track key change performance indicators (KPIs).
* Use data insights to identify risks and opportunities for improvement during change implementation.
* Monitor trends and outcomes post-implementation to evaluate the effectiveness and sustainability of change efforts.
* Create clear dashboards, reports, and visualizations to communicate findings to stakeholders at different levels.
* Affinity with tools like Power BI, Tableau and similar, highly appreciated.
Requirements
Skill, Knowledge & Experience:
* The candidate must have a currently active NATO SECRET security clearance
* A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a related discipline and 2 years post-related experience.
* Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCI Agency, that is, at least 6 years extensive and progressive expertise in duties related to the function of the post.
* 2 years of practical experience in managing change request from initiation to closure while engaging with relevant process owners and stakeholders.
* Training/Certifications: ITIL Foundation Certification