Job description p Build IT governance frameworks and end-to-end processes that improve service quality, reduce risk, and support compliance across the organisation. In this role, IT governance, risk, compliance, and process design come together in a structured and visible way. Working closely with IT leadership, process owners, and business stakeholders, the role turns requirements into clear, repeatable, auditable processes and KPIs that support consistent, high-quality operations. /pp At Equans, we believe that diverse talents strengthen our teams. We actively build an inclusive work environment where everyone feels welcome, can be themselves, and we encourage everyone to apply. /ppb Your work location: /b Brussels /pb Zoom on the job: /bulli design and implement governance frameworks, including steering forums, roles and responsibilities, decision-making flows, and policy lifecycles /lili define, document, and operationalise core IT processes such as incident, problem, change, release, asset/configuration, capacity, service request, supplier/vendor management, and IAM /lili develop KPIs, dashboards, and reporting for operational teams and SteerCo, and define targets and escalation rules /lili establish process controls and compliance checks aligned with standards such as ISO 27001, ITIL, GDPR, and internal policies /lili facilitate workshops and working groups to present processes, secure approvals, and support adoption /lili create process artefacts such as maps, RACI matrices, SOPs, templates, playbooks, and training materials /lili support internal and external audit readiness, including evidence collection, remediation tracking, and closure /lili coach and support process owners and practitioners, embedding continuous improvement methods such as Lean and PDCA /lili coordinate with PMO, security, risk, and legal to align governance and change initiatives /lili track benefits and measure process improvement outcomes, communicating progress to stakeholders /li /ul Profile b Come as you are, ideally with: /bulli5 years’ experience in IT governance, ITSM/process design, or IT risk and compliance roles /lili knowledge of ITIL practices and experience with ISO 27001, GDPR, or other relevant standards /lili experience implementing IT processes and governance structures such as incident, change, release, and asset/CMDB /lili experience supporting audits and remediation activities /lili experience in change management is a nice to have /lili experience in agile environments is a nice to have /lili hands-on experience building KPIs, dashboards, and steering committee materials /lili excellent documentation and process-mapping skills with Visio, Miro, or equivalent /lili knowledge of SAP, ServiceNow SPM module, MS DevOps, or similar tools is a nice to have /lili strong analytical thinking, problem-solving, and a data-driven mindset /lili collaborative, pragmatic, and diplomatic, with an approach that balances governance and operational needs /lili organised, results-oriented, and able to manage multiple workstreams simultaneously /lili attention to detail and a strong sense of accountability /lili fluent in English, Dutch, and French /li /ul Offer b What if you became IT Business Process Analyst at Equans? /bpb For you this means: /b /pulli a market rate salary in line with your education and experience /lili interesting training and career opportunities /lili group- hospitalization insurance /lili eco meal vouchers, representation allowance, 13th month, holiday pay /lili electrical lease car, bicycle lease plan /lili smartphone with subscription, internet fee /lili additional paid leave, seniority leave, homeworking /lili discounts through (culture, sports, travel, and more) /li /ul