Tasks/Deliverables
The task scope covers:
• Daily operations of Monitoring and Application Performance Monitoring tools: AppDynamics, Dynatrace, Icinga, Splunk
• Design of management systems and other tools: design of architecture, technical evaluation of alternatives offered on the market, conduct of proof of concept, testing in pre-production
environment
• Implementation of new solutions for operations: migration of new systems in production
environment, definition of procedures, training of operators for new procedures, development
of tools (customisation or configuration of commercial tools)
• Evaluation of quality and efficiency of operations by definition and implementation of metrics;
periodical follow-up of metrics; proposal of measures to improve quality and/or efficiency of
operations
• Training: knowledge at admin level and proven experience are required for one of the
following tools:
* AppDynamics
* Dynatrace
* Icinga
* Splunk
Expertise and skills
• Excellent knowledge of ITIL best practices in ICT operations
• Technical knowledge in at least 3 of the following domains:
* Log Management / Data Monitoring / Artificial Intelligence / Machine Learning
* Application Performance Monitoring (APM)
* Microservices and Containers architecture
* Cloud-based applications and services
* Working methodologies: DevOps, AIOps, ITIL
* Network basic infrastructure (LAN, WAN, switches, firewalls, proxies, DNS)
* Data Centre basic infrastructure (servers, virtual machines, storage)
• This profile requires a minimum experience of 6 months in at least 2 of the following domains:
* IT Monitoring and Log Management in a centralised Operations Centre
* IT infrastructure performance (fault management and/or capacity planning and/or
* security management)
* IT Support level 1 (Helpline) and/or level 2
* Data mining, IT metrics and reporting
* Customer care (IT services)