We anticipate the project to last 24 months.
ProfielKey Responsibilities / Competencies:
•Providing 2nd line support
•Responding to customer inquiries and resolving technical issues (applications, data, connections)
•Performing quick fixes to solve customer problems efficiently
•Analyzing data to identify recurring issues and customer needs
•Recognizing different file formats such as CSV, ANSI, and EDIFACT
•Working with SOAP and REST APIs, as well as FTP/SFTP connections
•Managing the transfer of additional data flows (such as status updates and invoicing)
•Documenting complex issues and escalating to implementation consultants when necessary
•Taking over customer implementation tasks after the initial intake conversation
•Collaborating with team members to brainstorm innovative online solutions
•Communicating professionally with customers in Dutch, French, and English
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The ideal candidate for this job will have key skills and strong experience in some or all the following areas:
•Fluent in languages: Dutch, French, and English (spoken and written)
•Professional and presentable (for video calls via Microsoft Teams)
•Experience in a customer service or support role
•Knowledge of APIs (SOAP/REST)
•Knowledge of File transfer protocols (FTP/SFTP)
•Knowledge of Splunk
•Knowledge of Insomnia
•Basic understanding of applications and data analysis
•Customer-oriented with strong problem-solving skills
•Ability to work both independently and as part of a team
•Team player with a can-do attitude
•Working hours 8:00-18:00 (2 shift system)
•Customer-focused with excellent communication skills
•Attention to detail and able to work to tight deadlines
•Demonstrated organization skills and excellent time management with the ability to prioritize work based on business needs
•Self-starter, able to work with limited supervision
•Ability to analyze data, as well as to analyze and revise operating practices to improve efficiency
•Task-oriented with good time management
•Good analytical and problem-solving skills
•Able to make independent decisions based on expertise
•Willing to develop in a multinational/multicultural environment
AanbodOur client offers employees a competitive benefits and reward package including a wide array of formal training and on-the-job learning opportunities.
Being a part of this company means you are a part of a global network of solutions that continue to strengthen its capability to deliver what our customers need anytime, anywhere.