Fujitsu is looking for a Field Support Engineer to support a major EU Institution, ensuring the smooth operation and high availability of its videoconferencing platform (Pexip).
Operational Support
Operate, monitor, and support the videoconferencing platform (Pexip), including network and system configurations
Interact at a technical level with server, network, and application teams
Provide hands-on technical operation and real-time support for videoconferences in direct contact with end users
Produce reports on conference quality and operational performance
Deliver consolidated reports on service quality and videoconferencing service centre operations
Produce technical reports including service metrics such as:
Number of conferences supported
Provide technical support outside normal working hours or days when required
Certified knowledge of videoconferencing technologies (Pexip certification or equivalent highly appreciated)
Architecture and technology selection
Installation, configuration, testing, and operations
Ability to communicate effectively with end users in French and English
Strong customer service mindset with excellent communication and interpersonal skills
Strong team player
Exposure to mission-critical, large-scale videoconferencing services
Career development within a global technology organization
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