What will you do? The CoE E2E Product & Process Enablement is organized by product group, ensuring focus, commitment, and specialization. This is complemented by an E2E process and quality cell and a Training & Enablement team. In addition, the CoE is responsible for the overarching management of the transformation portfolio and oversees a pool of project staff. The CoE acts as the access point to MPO, in other words as SPOC (Single Point of Contact) for the product tribes, commercial organization, APM, Retail, subsidiary stakeholders, etc. – both from the product dimension and the E2E process perspective. The CoE continuously promotes E2E thinking about products and processes – from customer to end user – in both directions – starting from (new) requirements and expectations through to delivery execution. It acts as the guardian of customer experience/satisfaction and of user and employee satisfaction (efficiency and quality). The CoE operates in a matrix structure with the national functional domain pillars, with the main points of contact being the Domain Capability Owners (co-creation) – who report via a dotted line to the CoE – and fosters collaboration within and across domains, supported by shared objectives and KPIs. The CoE is the driving force behind E2E optimization and prevents silos and domain-specific sub-optimization within bpost MPO. The CoE also works closely with Performance & Profitability along the E2E product dimensions for continuous improvement, lean management, and operational excellence. As an Ops Excellence Process Engineer, you are part of the E2E Process & Quality sub-team within the CoE, with a specific focus on process improvement related to E2E Process & Quality across all product groups and the entire E2E operations. Your tasks Conduct in-depth analyses of end-to-end processes within MPO, considering cost-benefit and market trends. Assess the impact and risks of process improvements in line with market and business evolution. Lead the implementation of improvement plans and coordinate the introduction of supporting processes and tools. Measure and monitor process quality to propose targeted optimizations. Identify and analyze risks that may affect process efficiency and reliability. Act as an expert in strategic projects and ensure alignment with the broader organizational context. Who are you? At least 10 years of relevant experience and operational expertise in logistics. An analytical, process-oriented, and critical mindset. Extensive experience in change management, project management, and process analysis & mapping. Excellent stakeholder management and communication skills. Bilingual in Dutch and French, with a strong command of English. What do we offer? Like a long-awaited parcel, we want to make you feel welcome and valued. Our offer includes a competitive monthly salary, that goes without saying. On top of that, you can count on: Meal vouchers of €8 per working day Hospitalization-, group- and disability insurances A phone subscription, including 25GB data A flexible renumeration plan, which allows you to customize your own benefits. A company car, bike leasing, public transportation, extra days off, the choice is yours Possibility to enter the Federal Mobility plan Work/life balance, thanks to flexible working hours and the possibility to work from home 20 days of statutory leave and 7 additional extralegal days off An end-of-year and performance-based bonus and double holiday pay Many benefits from more than 100 bpost-partners bpostgroup LI-BP8