Medior Customer Journey Expert – Digital Onboarding & Customer Data (Permanent position)
Brussels | Hybrid (up to 50% remote)
Full-time | Long-term consultancy/Integration via Projective Talent
About the role
Projective Talent is looking for a Medior Customer Journey Expert to strengthen a leading digital business banking environment. You'll help shape and optimise end-to-end customer onboarding journeys — ensuring that processes are seamless, compliant, and focused on delivering a great experience.
Working at the intersection of technology, data, and customer experience, you'll translate business needs into concrete digital solutions that make an impact.
Your responsibilities
* Design, map, and continuously improve digital onboarding and customer data journeys.
* Analyse customer needs and pain points to identify improvement opportunities.
* Collaborate closely with IT engineers and product teams to deliver practical, customer-friendly solutions.
* Validate features and processes through user testing and continuous feedback loops.
* Ensure compliance with KYC, GDPR, and internal risk management standards.
* Document procedures and prepare training or communication materials for broader teams.
Your profile
* University degree or equivalent experience.
* 3–5 years of professional experience, including at least 1 year in digitalisation, business analysis, KYC, customer data, or onboarding.
* Strong analytical and organisational skills, with hands-on project delivery experience.
* Fluent in English (French or Dutch is a plus).
* Able to collaborate across teams, bridging business and IT perspectives.
* Proactive, structured, and passionate about creating excellent digital customer experiences.
Why join Projective Talent
At Projective Talent, we match talented professionals with impactful projects in leading organisations across Belgium. We believe in a collaborative culture where autonomy, expertise, and growth go hand in hand.
* A learning environment with continuous development opportunities.
* A hybrid work model built on flexibility and trust.
* A supportive network of consultants who share insights and ambition.
* The chance to shape digital experiences that truly make a difference.
Interested?
Send your CV