Main Responsibilities:
Guest Experience & Services:
Act as the client’s first point of contact, embodying Hermès’ values by conveying warmth, courtesy, elegance, and simplicity at all times.
Contribute to managing main floor traffic by greeting clients, identifying their needs, and directing them to the appropriate floor or sales associate.
Develop skills in providing bespoke, high-touch hospitality, working closely with the sales team to ensure an elevated and memorable client experience.
Assist clients with confidence, offering accurate directions supported by an evolving knowledge of the store layout and surrounding neighborhood.
Participate in storytelling initiatives, learning to share the heritage, craftsmanship, and history behind our creations.
Inform clients proactively and transparently (regarding store traffic, animations, Le Monde d’Hermès, .
Use the appropriate in-store tools to respond efficiently and accurately to client needs.
Sales:
Build confidence in identifying, addressing, and following up on client inquiries and concerns, contributing to a smooth, attentive, and personalized client journey.
Strengthen knowledge across all métiers, progressively mastering the different product categories.
If ready and needed, progressively develop sales capabilities within selected product categories, while learning to uphold Hermès’ standards of product excellence and exceptional client service.
Profile
Strong communication and interpersonal skills.
Excellent team spirit and collaboration mindset.
Ability to support performance and contribute to high-quality customer service.
Strong problem-solving abilities and outstanding organizational skills.
Curiosity, broad cultural interests, and a willingness to learn.
Ability to adapt to diverse cultures and demonstrate genuine empathy
Expected duration: 4 to 6 months, depending on availability