What You'll Do:
* Manage end-to-end order processing from quote to invoice with accuracy and efficiency.
* Respond promptly and professionally to customer inquiries, providing solutions that exceed expectations.
* Maintain and update customer data, ensuring all information is current and accurate.
* Collaborate with sales, marketing, and supply chain teams to deliver outstanding service.
* Uphold company policies and procedures, striving to meet and exceed KPIs and service level agreements.
* Work in a busy environment, demonstrating strong organizational skills and attention to detail to meet tight deadlines.
Required Skills:
* 1 to 3 years of experience in a fast-paced customer service role, ideally within medical or pharmaceutical industries.
* Proven experience in inbound call centers, retail, or direct social/customer service environments.
* Fluent in English, Dutch, and French, with excellent oral and written communication skills.
* Tech-savvy with working knowledge of Excel (comfort level essential; previous experience with Excel will be assessed in interviews).
* Strong interpersonal skills, patience, and a professional manner.
* Ability to work effectively under pressure and manage multiple priorities.
Nice to Have Skills:
* Experience working directly with healthcare or medical products.
* Familiarity with order management systems and SOP adherence.
* Additional language skills beyond the primary three.
Preferred Education and Experience:
* High school diploma or higher.
* Prior experience in customer service within a regulated industry is advantageous but not mandatory.