RequirementsMinimum 2-5 Yrs hands on experience as deskside /Onsite support/local IT engineerlanguage : Local + EnglishTalent Level : EUC L1Full time positionTasks Experience in Providing Hands & feet Support for Network and Datacenter Equipment's/Devices Strong Microsoft Operating System installation (Win 7 & Win10) and troubleshooting skills Strong experience in troubleshooting MS office (Outlook, Word, Excel, PowerPoint etc.) Strong desktop support knowledge including hardware, software, and networking concepts Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds Basic understanding of Audio/Video equipment and conference room setup User account creation for Active Directory, Exchange Mailboxes, Distribution lists Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool. Escalations Troubleshoot and assist end users with mobile device setup, activations, and performance issues. Handheld Blackberry, Android & IOS support knowledge Strong Customer service skills Strong written and verbal communication skills Good Understanding of ITIL processes Hand on Experience on ITSM tools like Service Now A+ Certified or Equivalent Certified PreferredBenefitswill be discussed in interview