DESCRIPTION OF THE TASKS • Discuss with stakeholders what they want to do and what can be achieved • Producing/maintaining training material (wiki pages, collaborative site pages, etc.) • Writing IS on-line help • Configuring and testing the system for the training scenarios to be used • Clarify user expectations of course content and system behaviour • Organising training/coaching sessions • Give training / coaching (users and support services) • Provide guidance using social networks • Support users in the review process of the documentation • Ensure proper follow-up via IMT • QA review of training material to ensure the defined standards and procedures are been followed. • Ensure that the material produced meets the training scope defined and reflects the agreed release of the tool • Prepare Storyboards • Creation of videos in order to explain the use of software to users • Review of training material specifically videos with audio recordings • Design graphics that can be updated and reused when needed • Production of audio scripts • Should be prepared to record own voice for video and/or appear in videos • Create and maintain templates and standards and processes • Publish material, while adhering to the publication standards and privacy standards SPECIFIC EXPERTISE Following specific expertise is mandatory for the performance of tasks • Work experience in online education or training, designing and implementing professional education products (minimum 3 years) • Proven ability to create storyboard based on text-based instructional content (min. competence level 2) • Instructional design theories methodologies and best practices, including interactive online teaching methods content (min. competence level 3) • Experience working with Camtasia (min. competence level 3) • Experience working with graphic editing tools (min. competence level 2)