Our focus is to enable SMEs and independents to concentrate on what really matters. We put all our efforts to ensure that ordering a car through LIZY is as easy as ordering a toaster on Amazon!
We are reshaping the €70bn European car leasing business, one of the largest yet-to-be disrupted markets. The traditional car leasing industry is slow, complicated and expensive.
At LIZY, we’re changing that. We’re making the process of ordering a car on our platform as easy as ordering a toaster on Amazon. Our ambition is to become the European leader in digital car leasing.
LIZY is a well funded (€10M+) startup with off-the-charts revenue growth (>300% per year) and an amazing team of 50+ A-players.
?? The Team
LIZY is looking for a Head of Customer Care to join our team.
* Lead and expand the Customer Care team across our 3 markets (BE-FR-NL). An exciting opportunity to build your own international team!
* Lizy’s NPS of 4.7 is core to its DNA. We truly want to excel in how we treat our customers, and you will be a key person in achieving this and keeping this score high.
* You’ll build your own team of A-players in Customer Success and ensure it’s ready for exponential growth in the years ahead.
* You set up, build, and improve processes across the different parts of our Care team and markets.
* You take the lead in transitioning to a ticket-based Care system, implementing it and ensuring we run an efficient, scalable Care team, without compromising on quality.
* Automation and customer and team data insights will be key for further growth, and you own that end to end.
* You'll get the entrepreneurial challenge of a lifetime while being able to start with a proven business model and guaranteed funding.
You’re the ideal candidate if you bring:
* Experience: You have 5+ years of experience as a top performer for a leading digital company (scale-up) in a Care/Customer Success department.
* Systems, tools & automation: You have experience implementing Care related tools and systems, and have set up automations in your previous experience.
* Entrepreneurial: You love building companies, solving complex problems and thrive in a fast-growing environment.
* Team leadership: You thrive in developing talented team members and helping them continuously improve and meet ambitious goals.
* Growth Mindset: You’re always keen to learn new things, share your knowledge, adapt to change, and learn from past experiences.
* Work ethic: You have a strong professional pride in your work and ensure you always deliver, no matter what.
* Strategic, structured and rigorous: You have the ability to develop a clear strategy and priorities and ensure high-quality execution to meet P&L objectives.
Fluent in French or Dutch (ideally both), and English
? Perks and Benefits
At LIZY, we believe that being first in our business starts with putting our people first.
* Cool Offices: Work at Flagey, a cult place for happy people! Enjoy good coffee, quality tea, and fruits for free!
* Flexible Work: Possibility to work remotely up to 2 days a week if you live in Belgium, organize your own work schedule, and enjoy the sun while working on our rooftop!
* Quality Equipment: Top range tools including Macbook, computer screen, iPhone.
* Learning Opportunities & Empowerment: Hands-on experiences, take initiatives, free books at disposal and courses if you want to improve or learn a new language!
* Friendly, Fun & Transparent environment: We create a workspace where everyone feels comfortable! We organize a team lunch every Wednesday and monthly “All Hands meeting” to keep you updated. After the All Hands, we offer drinks and cake!
?? Having second thoughts?
You don’t feel like you’re matching 100% of the criteria? We encourage you to apply anyway!
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.
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