For one of our clients, a dynamic and fast-growing industrial company based in Walloon Brabant, we are currently looking for a Customer Service & Sales support officer to strengthen their team.Your roleAs a key member of the customer service team, you are responsible for the administrative follow-up of the sales process from order entry to delivery. You act as a central point of coordination between customers, sales teams, and logistics partners, ensuring a smooth and accurate execution of orders.You play a crucial role in guaranteeing customer satisfaction through rigorous follow-up and efficient communication.Your responsibilitiesEnsure the administrative management of sales orders, including order entry, validation, and follow-up in the system.Coordinate closely with sales representatives to ensure accurate and timely processing of customer requests.Monitor order progress and act as a point of contact between internal teams and external stakeholders (e.G. logistics partners such as DHL).Follow up on deliveries and shipments, ensuring deadlines are met and proactively addressing any issues.Maintain regular communication with customers regarding order status, delivery timelines, and potential delays.Manage and follow up on RMAs and customer claims when needed.Handle spare parts orders, including pricing, confirmations, and documentation.Support invoicing-related processes and ensure accurate administrative follow-up of orders (pricing, terms, data consistency).Your profileYou have between 3 and 10 years of experience in a customer service, sales administration, or order management role.You speak and write professional French and EnglishYou have a strong affinity for administrative follow-up and order processing, with a good level of accuracy and attention to detail.You are comfortable working with numbers, pricing, and order-related data (a first exposure to accounting or invoicing is a plus).You are organized, structured, and able to manage multiple priorities.You have good communication skills and enjoy interacting with both internal teams and external partners.You are proactive and solution-oriented, especially when dealing with delivery or order issues.You are comfortable using ERP systems and MS Office tools.What our client offersA stable and key operational role within a growing industrial company.A central position interacting with sales, logistics, and customers.A dynamic and supportive team environment.An attractive salary package in line with your experience.