As an Aftersales Back Office Assistant, you support the full aftersales process, from quotation to invoicing. You'll ensure smooth coordination between customers, the service team, purchasing, and logistics to deliver a high-quality customer experience.
Key responsibilities
* Process customer orders and ensure accurate data entry into the system.
* Prepare and follow up on quotations for spare parts and service interventions.
* Coordinate with internal teams (purchasing, logistics, warehouse) to ensure timely delivery of products and services.
* Handle customer inquiries and provide professional, solution-oriented responses.
* Manage documentation and reporting related to aftersales activities.
* Maintain up-to-date records of customer interactions, orders, and service cases.
* Monitor and follow up on pending requests or open issues until resolution.
* Support the team in administrative tasks, invoicing preparation, and process improvements.
A successful Aftersales Back Office Assistant should have:
* A background in customer service, order administration or administrative support.
* Proficiency in working with databases and CRM systems.
* Strong organizational skills and attention to detail.
* Excellent communication skills in English, both written and verbal, and a good level of command in Dutch.
* A proactive and solution-oriented mindset.
* The ability to work effectively in a team and independently.
This is a temporary replacement contract of 3 months, with a possibility of extension depending on business needs and performance.
Our customer offers you:
* Competitive salary: €2,800 - €3,500 gross/month (depending on experience).
* 3-month temporary replacement contract, with the potential for extension.
* 37.5-hour workweek, flexible hours.
* Attractive benefits: meal & eco vouchers, insurance coverage, and a net expense allowance.
* Thorough onboarding and training in a stable, international, and sustainable company.
If you are looking for a challenging and rewarding role as an Aftersales Back Office Assistant, apply now to join the team and make a difference!