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Director of Cluster Operations - France, Belgium & Netherlands
* Our partner is a European cold storage operator providing temperature-controlled warehousing and logistics services for the food industry.
Director of Cluster Operations - France, Belgium & Netherlands
Key Responsibilities & Scope :
* Oversee operations across 3 country clusters: France, Belgium, Netherlands (5 fully automated logistics warehouses across 3 countries)
* Directly manage 5 site managers; indirectly manage 300 employees
* Lead development and execution of regional operational strategies aligned with company goals
* Drive operational excellence, consistency, and cross-border alignment
* Monitor KPIs, analyze performance, and implement continuous improvement initiatives
* Optimize resource utilization, cost efficiency, and service quality across 5 automated warehouses
* Support integration of new volumes and space planning
* Ensure compliance with HSE, legal, and quality standards (BRC/HACCP)
* Manage supplier relationships and financial accuracy (invoicing, budgeting)
* Collaborate with cross-functional departments (Supply Chain, HR, Finance, Quality)
* Represent operations in client meetings and strengthen customer relations
* Lead regional transformation, digitalization, and change management projects
Key Objectives:
* Reduce operating costs
* Maximize site productivity
Profiel
* Experience : 10+ proven years of experience in operations management or similar leadership role
* Languages skills : Fluent in English and Dutch (mandatory), French is an asset
* Experience in logistics environments, specifically in warehousing operations (excluding production and industrial sectors). Knowledge of the agri-food sector is considered an asset
* Strong strategic thinking, problem-solving, and data-driven decision-making skills
* Exceptional leadership, team management, and communication abilities
* Proficiency in relevant software and Microsoft Office
* Commitment to operational excellence and continuous improvement
* Professional representation of the company in all circumstances
* Willingness to contribute to ongoing role development
Aanbod
* Permanent contract - Senior Management & leadership position
* Member of the local Executive Committee
* Join a company in a newly created strategic role
* Work within a rapidly expanding, internationally established group
* Highly competitive compensation package, with options for employee status or independent contractor under a permanent agreement
* Hybrid work model with headquarters in Mouscron
* Regular business travel (frequent during initial phase, then +/- twice monthly across clusters)
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