Lead and manage a team, ensuring efficient resource allocation, fostering team collaboration, and driving team performance through effective leadership and support
Provide technical guidance and mentor team members while assisting them with technical issues and challenges
Facilitate communication and collaboration within the team as well as managing relationships with internal and external stakeholders
Develop and implement ticket resolution methodologies and best practices and ensure compliance across the team
Conduct performance evaluations, provide feedback and coach team members to improve their skills and performance
Contribute to a positive and supportive team culture that values collaboration, innovation and continuous improvement
Fluent in French & English
Previous experience in leading a team (10 members)
Previous experience as an Onsite IT Support Engineer
Strong organizational and project management skills, with a focus on process improvement
Ability to work effectively across global teams and to mediate in between conflicting parties
Health/ Medical insurance
Unlimited employment contract
We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.