WaaromFieldwire?
Hilti Fieldwire, Inc.'s affiliate is hiring. This position is an opportunity to join the Hilti, Inc. team. The candidate selected for this position will be a Hilti, Inc. team member. If interested, please complete our application.
Whowe’relooking for
We are looking for field-based, or office-based construction professionals that have experience using software to plan and manage construction projects. Our ideal candidate is proactive, detail-oriented, friendly, and passionate about improving the construction industry. Our Construction Success Managers work closely with clients, advising and guiding them through successful platform deployments, training(s), workflow consultation, and continuous engagement programs that ensure their satisfaction andFieldwireaccount expansion.
Whatyou’llbe doing
You’llutilizeyour experience as a construction professional to develop andconsult onclient processes, becoming a trusted advisor to your customers. As aFieldwireproduct and training expert, you will work to understand your accounts’ businessobjectives, helping them extract the most value out ofFieldwireto meet those goals. As you deploy, train, and support your book of business,you'llapply the same mindset to customer interactions that you did to the construction projectsyou'vemanaged: remove roadblocks, and drive the process forward.
The primary responsibilities of our next Construction Success Manager will be to:
* Become aFieldwireproduct expert and learn best practices for configuring and utilizing the platform.
* Understand client construction needs and current techstack in order to seamlessly integrateFieldwire into a company’s day-to-day workflows.
* Manage a portfolio of customers (new and existing) to help improve theirFieldwire usage and processes.
* Build and maintain long-lasting relationships withFieldwire clients.
* Conduct web-based and in-person training(s) and demonstrations to educate clients on Fieldwire.
* Assist the product team in identifying issues and communicating customer feedback for product improvements.
* Troubleshoot, as necessary, to help communicate answers to product questions and resolve technical issues.
AtFieldwire,we’relooking for our next Construction Success Manager to have the following skills and experiences:
* 3+ years of professional construction experience, preferably with a combination of field and office management roles
* Excellent presentation and communication skills
* Self-motivated and highly organized, with strong time management skills
* Diplomacy and patience when working through customer issues
* Comfortable communicating with anyone, from foreman to senior-level managers
* A basic understanding of construction process from design to completion
* An understanding of how all the different parties on a construction project interact and how they work with each other to drive a successful schedule/budget
* Ability to creatively brainstorm unique solutions to client issues relevant to their needs
* Desire to learn in a dynamic startup environment
* Fluency in Dutch and English
WhyFieldwire?
Fieldwire is a construction field management software, used on over 1,000,000+ projects worldwide. We’re obsessed with improving the way teams work together. We’re building a Field Management Platform dedicated to construction teams — providing operational excellence for one of the world’s largest global industries -- $10 Trillion/year. We’red delivering a superior, easy-to-use product that’s driven by the voice of our customers.
Fieldwire solves the problem of access to information and coordination of labor at a large scale for some of the largest projects in the world. The Fieldwire mobile app has an early five-star rating based on thousands of customer reviews. Fieldwire was venture backed by top venture capitalists and has already transformed the way thousands of companies worldwide are working together. Fieldwire was acquired by Hilti for $300M in November 2021.
Where is the joblocated?
This role is based in Belgium
Apply for this job
#J-18808-Ljbffr