Your Mission
The objective of the Customer Care Representative is to interact with customers in order to facilitate them doing business with our company – e.g. by translating contracts into bookings, answering questions, resolving support issues and by nurturing relationships. Customer Care works in the Simply Deliver platform as central internal platform. An Online booking tool will be used to provide (self-) service in an automated, digital way as much as possible. Next to this, Customer Care is responsible to create a lock-in and loyalty effect by providing state-of-the-art service recovery solutions in case of irregularities and by implementing a voice-of-the-customer program incl. feed-back loops into the organization.
The Customer Care Representative will be the face of the company and is an important link in the logistics chain. From the request till the arrival at the customer, s(he) will ensure a good flow and tuning between commercial and operations. The Customer Care Representative will ensure that information flows smoothly and keep track of everything administratively.
Your tasks
1. Satisfying customers – For our customers, you will actually be our company. Once they have placed their order, you will monitor our internal processes and adapt them to suit the customer.
2. You will coordinate specific transport services for different customers, which may be based both nationally and internationally. You will be able to manage capacity (filling level) and to adjust or draw up plans in consultation with the customer.
3. Producing consignment notes – You will take charge of the administrative task of drawing up consignment notes. You will help come up with digitization ideas for every step in the process.
4. Problem-solving ability – You will be able to put out fires if necessary. Need to find a solution to get your transport moving? You will easily get to the bottom of the issue so that this works out fine.
5. Reporting – You will monitor the quality of our service to the customer by means of standardized reports.
6. Working in various systems – You will manage to switch smoothly between the various systems, understanding exactly what each system does.
7. Link between the commercial and the operational – You will adapt the information that you receive to suit the various departments between Lineas and the joint venture
8. Optimizing processes – You will not be satisfied with simply following processes mindlessly. Do you think that things could be better? Quicker? Easier? If so, you will consult your colleagues and customers and look for concrete improvements.
9. Planning of open trains – You will take care of planning the open trains.
Your profile
10. As a Customer Care Representative your main focus will be on customer service. You have a hands-on mentality and are able to set priorities if necessary.
11. You can deal with a changing environment, as we are growing quickly.
12. You are a multitasker and someone who really values efficiency;
13. You believe in pulling your sleeves up and learning things. This means that you are also organised;
14. You have the necessary power of persuasion, you are proactive and you can work both alone and within a team;
15. You have a preferably a bachelors degree and approximately 5 years of relevant experience.
16. You are fluent both in Dutch en English.
At Lineas, diversity is fundamental. We believe that skills and talents are not linked to gender, ethnic origin, age, social background, sexual orientation, philosophical or religious beliefs. Help us to promote an inclusive and positive working environment.
What do we have to offer you?
With us you will have the opportunity to develop your career in a fast growing and international company.
17. You will be part of a team of passionate colleagues who will make the Modal Shift a reality.
18. You will receive a full-time and unlimited contract with a monthly salary starting at €3360 (depending on your experience) including your 13th month.
19. As part of the benefits, you will receive meal vouchers and eco vouchers. The insurance package includes hospitalization insurance, private accident insurance, group insurance for guaranteed income and pension.
20. The option to work from home up to 2 days a week, along with flexible working hours, ensures a healthy work-life balance.
21. As you can work from home, your home internet expenses are covered, and you receive a net expense allowance.
22. You will have 23 vacation days, one additional day after one year, 9 ADV days, and one extra vacation day every five years of seniority.
23. You will end up in a young and energetic company. Things are moving fast here and a lot is always changing. That opens up permanent perspectives for your career
About Lineas
We are Lineas, the largest private rail freight operator in Europe. We convince companies to shift the transport of their goods from road to rail. Because that's much better for the climate and mobility. We make this Modal Shift a reality with the best train products and innovative services.
We, the FREIGHT FORCE, dedicate ourselves day after day to the freight transport of our customers. And to really make a difference!
Hiring Manager: Tim Hullebroeck