Workshop manager

Your Position

Reporting to the Director of Operations, you drive the overall workshop performance: execution quality, lead times, cost control, safety, compliance and client relations

You manage several workshop supervisors who themselves lead the technicians, and you are the site's operational authority : arbitration, priorities, technical decisions, people leadershi

p.
What You Will L

ead
Performance. Orchestrating the full workshop flow :planning, execution, quality control, invoicing preparation. Ownership of site KPIs (turnaround, cost per intervention, availability rate) with weekly and monthly reporting to managem

ent.
Client relations. Primary point of contact for all operational and technical matters: leading recurring review meetings, monitoring SLA compliance, proactively escalating deviations before they become is

sues.
Safety and quality. Supporting the Safety Advisor, leading root cause analyses on incidents, near-misses and quality deviations, then driving corrective actions through to cl

osure.
Continuous improvement. Local deployment of Lean / 5S / flow optimization initiatives, with measurable gains. Updating procedures and work instru

ctions.
Local technical procurement. Managing relationships with local suppliers and supporting procurement on spare parts availability and stock

levels.
Day-to-Day M

anagement
Coaching and developing supervisors: performance reviews conducted jointly with the Director of Operations, co-leading technicia

n reviews.
Workforce planning (shifts, absences, overtime), approving leave and expense reports within the approval matrix, participating in recruitment and onboarding, organizing technical and safet

y training.
The Profile We Are

• Looking For
  A proven operational manager from a demanding technical environment, able to run a workshop, unite a team of supervisors and technicians, and deliver on the client promi
• se every day.A data-driven approach, ease in multi-stakeholder environments, and the right balance between high standards and

people care.
Wha

• t defines you:
  Technical degree minimum Bac+3 (electromechanics, mechanics, maintenance, industri
• al engineering)Minimum 5 years of experience in workshop management, maintenance or operations, in a heavy equipment or complex techni
• cal environmentProven leadership of structured teams (supervisors
• + technicians)Data-driven culture, hands-on experience with an
• operational ERPClient focus, ability to manage a demanding B
• 2B relationshipChange management and continuous improve
• ment (Lean, 5S)Professional English is essential; French and/or Dutch are highly valued in the