Role Overview
The Ad Policy Reviewer – Team Lead is responsible for overseeing the accurate and timely evaluation of digital advertisements against established platform policies and regulatory requirements. Operating within a 24×7 environment, this role combines hands‑on subject matter expertise with people leadership, ensuring consistent quality, policy adherence, and operational excellence across assigned language markets. The successful candidate will lead a team of reviewers, support content integrity initiatives, drive quality benchmarks, and act as a key point of contact between frontline operations, quality, and policy stakeholders.
Operational & Policy Oversight
* Oversee the review and adjudication of advertising content in line with platform‑specific policies, including prohibited categories, restricted verticals, and regional regulatory standards.
* Act as a subject matter expert (SME) for complex, sensitive, or escalated cases within assigned language markets.
* Ensure accurate categorization and escalation of non‑compliant content in accordance with defined workflows and SLAs.
* Monitor queue health, productivity, and quality metrics across shifts, including weekends and overnight coverage.
People Leadership
* Lead, coach, and support a team of Ad Policy Reviewers to ensure consistent performance and policy understanding.
* Conduct regular quality reviews, 1:1s, coaching sessions, and performance feedback discussions.
* Support onboarding, training, and ramp‑up of new team members.
* Foster a positive team culture focused on quality, accountability, and continuous improvement.
Quality & Stakeholder Collaboration
* Drive quality calibration sessions, team audits, and policy update briefings to ensure alignment with current guidelines.
* Identify trends, recurring errors, or emerging policy risks and proactively flag them to policy, quality, or product teams.
* Document and communicate insights, risks, and improvement opportunities clearly to internal stakeholders.
* Support process improvements and contribute to operational best practices.
Required Qualifications
Education
* Bachelor’s degree in any discipline.
* Degrees in Linguistics, Communications, Law, Media Studies, or related fields are an advantage.
Experience
* 3–5 years of experience in content review, policy enforcement, trust & safety, legal compliance, or a related field.
* Prior team leadership or senior/lead reviewer experience is strongly preferred.
* Experience working with advertising platforms, digital media ecosystems, or regulatory frameworks.
* Strong familiarity with case management systems, quality frameworks, and performance metrics.
Language Proficiency Requirements
Language certification is required for non‑native speakers. Accepted certifications include, but are not limited to:
* English: IELTS (Academic or General), TOEFL iBT, Cambridge B2 First / C1 Advanced, PTE Academic
* Portuguese: CELPE‑Bras
* Spanish: DELE, SIELE (C1 or above)
Native speakers are not required to hold formal certification but may be asked to complete a language proficiency assessment during the selection process.
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