ABAKUS IT-Solutions is looking for a Cloud Service Management Support to join a distributed team supporting cloud operations in a secure and international environment. This role supports the daily management of services hosted in public cloud platforms (Azure, AWS, M365), focusing on service management, reporting, cost control and operational support.
Main responsibilities
Support ITSM activities (incident, problem, and change management), ensuring compliance with best practices and internal procedures
Build and maintain dashboards to track service performance, cloud usage, and costs (using tools like Power BI or ServiceNow)
Generate reports on incidents, trends, and expenditures to support continuous service improvement
Monitor cloud consumption (Azure, AWS), support cost allocation and propose optimizations in collaboration with technical and financial teams
Assist in financial tasks such as budgeting, invoice reconciliation, vendor contract management, and ensuring compliance with financial governance
Participate in change management, helping implement and track IT changes, and providing regular updates to stakeholders
Work in weekly sprints, contribute to planning and retrospective meetings, and report on your deliverable
Your profile
Proven experience in IT Service Management and/or support roles
Good understanding of cloud cost management tools (Azure Cost Management, AWS Cost Explorer, etc.)
Familiarity with reporting and dashboarding tools (Power BI, ServiceNow Reporting, etc.)
Excellent analytical, organizational and communication skills
Comfortable working in an international, fast-paced, and fully remote team
Full professional proficiency in English; French is an asset
You must hold a valid Secret-level security clearance
What we offer
A long-term opportunity with potential yearly extensions
A 100% remote assignment within a collaborative and high-level technical environment
A chance to contribute to a strategic international program
A streamlined working model based on weekly agile sprints
A supportive and experienced project team
Join ABAKUS IT-Solutions today to grow within a dynamic international team, contribute to strategic cloud projects, and enhance your skills in a 100% remote environment, don't wait, apply now and take your career to the next level!