Job Title: Senior IT Project ManagerContract: Perm employee, Full-time
About the roleWe are looking for an experienced and driven IT Project Manager to lead end-to-end delivery of strategic initiatives within a large-scale digital environment focused on customer onboarding and client interactions. You will play a key role in delivering complex IT and business projects that support customer-facing platforms, reference data flows, and communication channels.This role sits at the crossroads of IT, business, and operations, requiring strong leadership, stakeholder management, and delivery discipline within an Agile context.
Your missionAs an IT Project Manager, you will be accountable for the successful delivery of high-impact initiatives, from initiation through to implementation and handover.
Key responsibilities include:Lead project planning at project level, including resources, budget, risks, dependencies, and timelinesEstablish and maintain strong relationships with stakeholders at all levels of the organisationDefine, assign, and track deliverables, ensuring progress, quality, and alignment with objectivesEnsure projects are delivered on time, within scope, budget, and agreed quality standardsCoordinate large-scale and complex initiatives across multiple squads, IT teams, and business unitsProvide clear, structured, and regular reporting to senior leadership and key stakeholdersEnsure compliance with internal governance, policies, and Agile delivery practicesDrive effective risk, issue, and change management to ensure smooth delivery and transition
What you bringSolid experience in IT project management (software, infrastructure, and/or data-driven environments)Proven experience in budget management, risk management, and resource planningStrong systems-thinking mindset, with the ability to manage interdependencies across teams and deliverablesBackground or exposure to the financial services industryHands-on experience working in Agile environmentsAbility to drive change, resolve complex issues, and lead with a servant-leadership approachStrong negotiation, communication, and conflict resolution skillsProven ability to influence and align diverse IT and business stakeholdersHigh level of adaptability in fast-changing and complex environmentsAdvanced proficiency in Microsoft Office 365 (Excel with pivot tables, PowerPoint, Word, SharePoint, Outlook)Excellent command of English, written and spoken
What will make you stand outExperience working with outsourcing and offshoring partnersKnowledge of digital customer onboarding ecosystems (client portals, subscriptions, CRM, Identity & Access Management)Project management certifications such as PRINCE2, PMI, or equivalentFamiliarity with tools like Azure DevOps, ServiceNow, and Oracle Boards