Position: Workplace Support TechnicianLocation: Brussels, Belgium (Hybrid)Experience: 5–6 yearsRate Card: €300/dayLanguages: English + French/Dutch (Fluent C1)Mode: Hybrid (3 days/week)About the Role Join the GEMS IS Helpdesk & Workplace Solutions team, supporting end users across workplace and mobile domains. You'll provide first and second line support, manage incidents, and contribute to workplace innovation projects.Key Responsibilities
Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below.- Provide 1st & 2nd line support (phone, mail, in person).
- Handle, coordinate, and follow up IT service requests.
- Assist users with tablets, smartphones, and workplace tools.
- Identify, track, and resolve hardware/software incidents.
- Manage workstation assets, set up and configure devices.
- Prepare accurate support documentation.
- Contribute to workplace projects and innovation initiatives.
- Liaise with external suppliers and coordinate technical assistance.
- Advise on workplace & mobile architecture.Required Skills & Experience
- 5–8 years in IT workplace support (large enterprise, 1000+ users).
- Experience in trading environments is a plus.
- Strong communication, customer orientation, and problem solving skills.
- Ability to work autonomously, under pressure, and in a team.
- Service oriented mindset with interest in IT trends.Technical Skills (Advanced)
- Windows 10/11
- Office 365
- Mac OS
- Active Directory
- PowerShell (optional)Functional Skills (Advanced)
- Troubleshooting
- Proximity support
- Hotline support
- Mobile services support (smartphones, tablets, MDM)
- VIP IT support
- ITIL (optional)Working Hours
- Service window: 8 AM – 7 PM, 40 hours/week.
- On call duties may be required.Why Join Us
- Be part of a bi localised team (Paris/Brussels).
- Work in a dynamic, multinational environment. xjsrcvq
- Opportunity to drive innovation and workplace improvements.