As a Customer Service DACH professional your responsibilities are:
* Act as the main point of contact for customers in the DACH region, handling inquiries and providing solutions.
* Process orders accurately and ensure timely follow-up on deliveries and logistics.
* Coordinate with internal teams to resolve customer complaints effectively.
* Maintain accurate records of customer interactions in SAP
* Provide product and service information to customers as needed.
* Support the sales team with administrative tasks and customer-related updates.
* Monitor and report on key performance metrics to improve service levels.
* Contribute to continuous improvement initiatives within the customer service department.
A successful Customer Service DACH professional should have:
* Fluency in German and English
* A background in customer service, preferably in the life science or medical industry.
* Strong organizational and problem-solving skills.
* Knowledge of SAP
* A proactive attitude and attention to detail.
* Excellent communication and interpersonal skills.
* A customer-centric mindset and the ability to work in a fast-paced environment.
Our customer offers you:
* A competitive salary
* A % performance bonus.
* Comprehensive benefits, including full health coverage.
* A permanent role with opportunities for growth and development.
* A supportive work environment in Zaventem with a professional culture.
* 2 to 3 days of home office/week