* REQ
* 10/12/2025
* Customer Journey
* Brussel, België
* ING Bank
Ready for Your Net Challenge? Join Us as a Digital Customer Journey Epert for Private Individual Onboarding
Location: Brussels (Marni or CSM building)
Work Schedule: Full-time | Up to 50% remote
Job Level: 16
Hiring Manager: Arnaud Schreuer
Team: Sphin Squad – Private Individual Onboarding
Are you passionate about customer eperience and obsessed with data?
Do you have a natural affinity with technology and love collaborating with many different teams?
If yes, this role is made for you
Why This Role Is Eciting
* You'll shape the future of digital onboarding for ING's retail clients.
* You'll work at the intersection of customer eperience, data analytics, and technology.
* You'll collaborate with dynamic squads and multiple stakeholders across the bank.
* You'll have a direct impact on one of ING's strategic priorities: seamless, mobile-first onboarding.
Your Mission
As a Digital Customer Journey Epert, you will:
* Design and optimize customer-centric onboarding journeys.
* Use data insights and dashboards to drive decisions and measure success.
* Bridge business and IT, ensuring smooth delivery of digital solutions.
* Document processes, manage dependencies, and perform end-to-end testing.
What We're Looking For
Must-Haves:
* C mindset and passion for customer eperience.
* Data-driven approach and strong analytical skills.
* Ability to create and interpret dashboards.
* Knowledge of IT landscape and understanding business-to-IT compleities
* Familiarity with ING back-office applications (Easyweb/Onepam).
* Ecellent stakeholder management and communication skills.
Nice-to-Haves:
* Eperience with Adobe Analytics and tagging measurement plans.
* Testing capabilities and project management eperience.
* Knowledge of onboarding processes (customer data, KYC, product opening).
What's In It for You
* Be part of a strategic transformation in digital banking.
* Work in a fast-evolving, innovative environment.
* Grow your skills in data, tech, and customer eperience.
* Epand your internal network and collaborate across departments.
* Contribute to ING's mobile-led and growth strategy and make a real impact.
Curious? Motivated? Ready to make things happen?
Apply now and help us create the dream onboarding journey for our customers
Your place of work
Eplore the area
Questions? Just ask
Sofie HELLINCK
Bij ING willen we het beste uit mensen halen. Daarom hebben we een inclusieve cultuur waarin iedereen de kans krijgt om te groeien en een verschil te maken voor onze klanten en de samenleving. Diversiteit, gelijkheid en inclusie staan bij ons altijd voorop. We behan iedereen eerlijk, ongeacht leeftijd, geslacht, genderidentiteit, culturele achtergrond, ervaring, geloof, ras, etniciteit, beperking, gezinssituatie, seksuele geaardheid, sociale afkomst of wat dan ook. Heb je hulp nodig of kunnen we iets voor je doen tijdens je sollicitatie of gesprek? Neem dan contact op met de recruiter die bij de vacature vermeld staat. We werken graag samen met jou om het proces eerlijk en toegankelijk te maken. Lees hier meer over hoe wij staan voor diversiteit, inclusie en erbij horen.