PpbAre you ready to lead and innovate in the world of Managed Services? At Plat4mation, we are seeking a dynamic bService Delivery Manager /b to act as the key liaison for our valued customers. You will drive excellence in service delivery, enhance customer satisfaction, and lead a team dedicated to continuous improvement. /b /p pYou bring a strong operational background, a passion for client engagement, and the ability to manage local customers while coordinating near‑shore and offshore delivery teams within a Managed Services model. /p h3What Will You Do? /h3 ul liAct as the primary point of contact for our clients, ensuring outstanding customer experience. /li liManage all service delivery and PL requirements and procedures for your assigned customers. /li liEnsure high customer satisfaction through proactive and effective service delivery. /li liEstablish, monitor, and maintain customer service levels and KPIs. /li liManage and develop customer relationships while guiding the delivery team. /li liLead, coach, and motivate service delivery teams to deliver seamless operations. /li liImplement continuous improvement initiatives to enhance service delivery and optimize client outcomes. /li liCollaborate closely with sales, consulting, and technical teams to ensure business alignment /li liResolve customer issues and complaints promptly and professionally. /li liDrive operational excellence and contribute to advancing Managed Services strategy. /li /ul h3We Ask: /h3 ul liFluency in Dutch and English is required. /li liMinimum 3–5 years of experience in Service Delivery, Service Management, IT support, Customer Service, or Engagement Management. /li liProven success in managing customer success or Managed Services. /li liExperience with ServiceNow, ITSM platforms, and modern service delivery tools. /li liStrong operational background with analytical and improvement‑oriented mindset. /li liExcellent communication and stakeholder management skills - customer‑centric and proactive attitude. /li liAbility to lead distributed teams and collaborate across functions and locations. /li liA commitment to continuous learning and innovation to improve service outcomes. /li /ul h3What’s in it for you? /h3 ul liFlexible hybrid work environment in our office in Mechelen or remote work options to suit your needs. /li liModern laptop and the necessary tech tools to support your success. /li liTransportation, internet, and phone allowance to help you stay connected and mobile. /li liMobility budget with three flexible options: energy‑efficient company car, sustainable transport and accommodation expenses, or a cash allowance. /li liInclusive medical insurance that covers a wide range of health needs. /li liAccess to a comprehensive cafeteria plan, allowing you to tailor your benefits package to suit your personal needs, including health insurance, retirement savings, and a bike lease. /li liA modern, flexible, and multicultural workplace at an innovative and global company that values diversity. /li liAmbitious, supportive, and diverse colleagues from all over the world. /li liA challenging position with plenty of opportunities for professional growth and development. /li liA culture of fun and inclusivity in everything we do, where everyone is encouraged to bring their authentic self to work. /li /ul /p #J-18808-Ljbffr