SAP CS Consultant – Mid-Level
Come to one of the biggest IT Services companies in the world! Here you can transform your career!
Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.
Responsibilities
* Provide SAP CS application support in a SAP ECC AMS environment.
* Handle incidents, service requests, and problem resolution within agreed SLAs.
* Support end-to-end Customer Service processes, including service orders and notifications.
* Perform functional analysis, troubleshooting, and root cause analysis.
* Support minor enhancements, configuration changes, and testing activities.
* Collaborate with cross-functional teams (SD, PM, MM, FI, Basis, Security).
* Maintain documentation and knowledge articles to support AMS operations.
* Communicate effectively with global stakeholders and support continuous improvement.
Mandatory Skills
SAP CS support with experience implementing Customer Services projects deep Customer Service knowledge in:
* I base management
* Classes system
* Preventive management
* Call Handling, including back reporting of time and materials
* Integration with other SAP modules (CO, SD, MM) and preferably HR.
* Mobile solutions, including MAM and MDM.
* eService solutions / Customer Portals
* Experience with AIF
* Knowledge and experience in CS processes (Notification Based on Call
* Expertise to handle custom development and understand process flow/basic troubleshooting by debugging
What do we offer?
Health insurance
Life insurance
TotalPass
TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates
Partnership with SESC
Reimbursement of Certifications
Free TCS Learning Portal – Online courses and live training
International experience opportunity
Discount Partnership with Universities and Language Schools
Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire
TCS Gems – Recognition for performance
Xcelerate – Free Mentoring Career Platform
At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality. Come to be a TCSer!
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