Customer Service Expert
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We are seeking a highly skilled Customer Service Expert to join our team. As a key member of our sales department, you will be responsible for providing exceptional customer service and support to clients in the BeNeLux region.
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Your primary responsibilities will include:
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* Managing customer inquiries and concerns in a timely and professional manner.
* Collaborating with the field sales team to identify new business opportunities and develop strong relationships with existing customers.
* Providing product consultation, order processing, and complaints management services to meet customer needs.
* Researching projects, calculating quotations, and supporting the implementation of construction projects.
* Maintaining accurate and up-to-date customer data in our IT systems (CRM/SAP).
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To be successful in this role, you will need to possess:
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* A commercial apprenticeship or equivalent qualification.
* Professional experience in customer service, preferably in a manufacturing company, with a strong technical understanding.
* Sociable, empathetic, solution-focused, and excellent communication skills.
* Fluent Dutch/Flemish and good French skills, with English as a must.
* Experience working with MS Office, SAP (or similar), and CRM systems.
* A high level of service orientation, hands-on mentality, and structured independent work approach.
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In return, we offer a competitive salary, flexible working hours, a laptop, and a company phone. Our benefits package includes:
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* A secure workplace in a family-run company with a long tradition.
* Professional development opportunities, including language courses and specialized training.
* Organizational opportunities for personal growth and responsibility.
* Employee discounts on products and services.
* A commitment to sustainability and environmental responsibility.
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This is an exciting opportunity to join a dynamic team and contribute to our success. If you are a motivated and results-driven individual with a passion for customer service, we encourage you to apply.