H1IT Service Excellence Manager /h1pAs a leading international organization, we are seeking an experienced ITSM Process Specialist to join our IT governance team. This role offers the opportunity to strengthen our mission by delivering reliable and efficient IT services. /pbrh2Key Responsibilities: /h2brulliDevelop and maintain ITSM processes, integrating changes such as new role introductions, tooling solutions, and optimization initiatives. /liliEnsure compliance with KPIs and process flows, following up with process actors as needed. /liliEnhance processes in line with ITIL, SIAM, and audit results to ensure best practice alignment. /liliOnboard and train teams, ensuring smooth adoption of ITSM processes across the organization. /liliDrive governance activities, lead process improvement initiatives, and align with key stakeholders and other organizational units. /li /ulbrh2Required Skills and Qualifications: /h2brh3Technical: /h3brulliAt least 10-15 years of experience in IT. /liliStrong engineering background with system thinking, design, and process modelling expertise. /liliSolid knowledge of ITIL SIAM (certifications are a plus). /liliStrong analytical and visualization skills with ability to create process blueprints. /liliExperience in project management, stakeholder coordination, and driving execution. /liliSkilled in preparing executive summaries and presenting complex solutions clearly. /li /ulbrh3Non-technical: /h3brulliExcellent communication skills (written oral) in English. /liliStrong stakeholder management and conflict resolution abilities. /liliProactive, hands-on, and results-driven approach. /li /ulbr